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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like to really give a "shout out" for the lady at the front desk - Her name was Dana She was handling multiple difficult situations at the same time and was completely professional. It was so nice to see. Also a very kind person.
Entrance hall reeked of marijuana. They also wanted to charge me a fee to checkout early. Really!!
Business response:
Dear Mark, We apologize for the inconvenience caused during your stay. The odor you experienced is unacceptable, and we are addressing it with our team to ensure a more pleasant environment for all guests. Regarding the early checkout fee, we understand your concern and will review it to ensure clarity and fairness. Your feedback is appreciated, as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
It wasn’t terrible but for a night of sleep that don’t hurt your pockets it get the job done.
Business response:
Dear Wayne, We appreciate your feedback and are glad to hear that you found value in your stay with us. Providing comfortable accommodations at an affordable price is our aim, and we're pleased to have met your expectations in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
I didnt realize that they we using this place housing, for paying almost 300 a night i thibk i would have stayed at a nicer hotel the staff was very good but other than that would not stay there again
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your acknowledgment of our staff's service. We regret any inconvenience you experienced and understand your desire for alternative accommodations. Your feedback is valuable as we continually strive to improve our services. We apologize if your expectations were not met during your stay and hope to have the opportunity to better serve you in the future. If there's anything specific we can address, please feel free to reach out. We value your feedback and... read more
Great Stay The room was great.
Business response:
Dear Guest, We're thrilled to hear you had a great stay at Extended Stay America! Providing excellent accommodations is our top priority, and we're delighted you enjoyed your room. Thank you for choosing Extended Stay America for your lodging needs. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management
This place is disgusting Came here for a weekend away visiting friends and was very disappointed. The room was dirty (leftover snacks/candy), there were ants in the corners of the room, carpets stained, and the entire area was dusty. The only redeeming factor was that the staff was nice and accommodating. We did not even stay the whole weekend. Pay a little more and go to the hotel next door instead.
Business response:
Dear Guest, We deeply regret that your experience did not meet your expectations or our standards. It is important to us that our guests enjoy a clean and comfortable environment, and we clearly fell short in this instance. We are grateful for your comments regarding the friendliness and helpfulness of our staff, but we understand that the issues with cleanliness significantly impacted your stay. Please know that we are addressing these concerns to ensure they are not repeated. We hope you will consider giving us another cha... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.