This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
***DO NOT STAY HERE*** I walked into the foyer and it smelled like marijauna, and I’m pretty sure it was the staff. The room’s heating system was coming out of the wall and you could see outside from the hole it left. The shades were so old and worn that it let pin lights of sun through. The non-smoking room smelled like smoke and had a cigarette butt stuffed down the sink drain. We also tried taking showers three different times and there was no hot water. ***DO NOT STAY HERE***
Business response:
Dear Mike, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We value your feedback as we are always striving to improve our guest experience. We will address these issues appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and ... read more
Had a wonderful time. Birthday weekend was a blast
Outside was dirty
Business response:
Dear JoAnn, Thank you for your feedback and for choosing Extended Stay America. We apologize for the inconvenience caused by the cleanliness during your stay. Maintaining a clean and welcoming environment is important to us, and we take your feedback seriously. Our team is committed to addressing this issue promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide an improved... read more
Smokey room, was supposed to be non smoking. Had to wait on front door person over 10 minutes to check in.
Business response:
Dear Jeffrey, We apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. We take reports of smoking in non-smoking rooms seriously and will address this issue with our housekeeping team. Additionally, we apologize for the delay in checking in, and we will address this matter with our front desk staff to ensure prompt service for all guests. We appreciate your feedback and hope to welcome you b... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.