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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really enjoyed my stay the staff is great nice quiet place
Business response:
Dear Dominique, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, especially our staff service. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
The staff was excellent, however the room was in very poor condition, holes in the carpet peeling paint and the property itself was just unkept. I booked because the price was reasonable for dog, friendly, but again, incredibly disappointed with the condition of the room and the property as you couldn't walk without stepping in a mess there is no place designated with trash or bags for pets, and people did not clean up after their own animals. I absolutely would not stay here again. The only positive thing was the young woma... read more
Business response:
Dear JENNIFER, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Outdated and dull I was shocked when entering the hotel entrance door, it looked very old and outdated. Honestly not worth the money paid for. The room was dull and light was very outdated, no coffee machine, no shampoo or conditioner in bathroom. Breakfast was only a cup of coffee and a muffin, that is it. Never go back there.
Business response:
Dear Guest, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel... read more
Can I say this was one of the worst places ive ever stayed. No lobby, might sound trivial, but the astetics is not impressive. No housekeeping whatsoever, we had to go to the front desk for linens and for dishes. We had to clean the room ourselves, which actually my boyfriend didn't mind doing. We were supposed to have king size bed, ended up with Queen, and wasn’t reimbursed. Also, i was looking for a large cart to move my bags to my car, and couldn't find a one, ANYWHERE at 2-3 in the morning. I did like dealing with Alexi... read more
Business response:
Dear MAGDALENA L, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Better than expected It was better than expected given recent reviews. A little worn and breakfast wasn't worth taking but really good for the price.
Business response:
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.