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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Norlisha, thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Ita was an ok stay. Some of the staff was rude. It wasnt that clean but l give it an overall rating for prices. 8 stars
Business response:
Erica, thank you for being our guest and for sharing your feedback. We are glad you were happy with most aspects of your stay and that we were able to meet your expectations at a fair price. However, we apologize for the unpleasant experience you had. We will share your comments with appropriate individuals and ensure such mistakes do not occur again. We hope to have a chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
COVID causes things to be tight but I do not like that you have to exchange your dirty towels for clean ones????? That’s unheard of!!! I was also charged for a phone call using their telephone in the hotel room and it was 1.08 smh Overall, the stay was ok. The rooms and the carpet smelled stale they need to keep up with that as well.
Business response:
Thank you for being our guest and for taking the time to post a review. We are glad your overall stay with us was a pleasant one. However, we regret the disappointment you had and apologize for the cleanliness issues you experienced. We will share your comments with our housekeeping team and will make sure such mistakes do not happen again. We hope you will give us another chance to host you and regain your trust. Sincerely, Hotel Management
Business response:
Theresa, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
Business response:
Elsa, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Shanika, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,187 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.