This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways had a strong odor of burning cannabis. It was even in the elevators. There were loud noises going on near my room in the hallway. The room was nice and it was clean. I would never go back again though. I was there for a family emergency if not i wouldve left. Because i booked through Expedia it was a hassle with the front desk.
Business response:
Dear Christina, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hallways were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We are also sorry that your stay was inconvenienced by noise from other guests. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospit... read more
Is ok
Business response:
Dear Belmarie, Thank you for taking the time to write a review of our hotel. We are very glad you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
The person at desk was unable to check us in until manager was there. There was trash in a few of parking spots near entrance.
Business response:
Dear Alison, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Roomy Quietr, staff super nice and responsive
Disgusting, disappointed, never again Hotel was in a good area with plenty to do. Girl at the desk was as great, very personable. She said our room was just cleaned when I checked in….. noooo it was not. I would be surprised if the room hadn’t been cleaned in a week. Yes, bed was made and there were towels, end of cleaning. There was a fridge with food in it, some man’s hat on the lamp, sunflower seeds on the carpet which was so filthy I wouldn’t have walk on it without shoes. The drain in the shower was coming up from the f... read more
Business response:
Dear april, Thank you for the detailed evaluation. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.