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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked &prepaid room with 2 queen beds for 2 people w/Expedia. Checked in at 3:10pm. Other people before me&other behind me. I cardholder, being a senior, had an adult family member with me, who is needed to assist me with medical problems on a family trip-we needed same room.At checkin I gave license, but staff stated new rules, not only cardholder checking in but all adults in room must have their licenses scanned ,even some minors.My family member felt intrusive, and felt it was not usual hotel policy, not normal. Since I... read more
Business response:
Dear Deborah, Thank you for the detailed evaluation. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,Hotel Management
Room was stank..furniture was old and outdated
Business response:
Dear Talia, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,Hotel Management
Location to stores in the area was good
Business response:
Dear Angela, Thank you for staying with us and sharing your feedback. We're pleased to know that our location, which is close to stores in the area, was convenient for your stay. We apologize if any inconveniences were not addressed. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
An alright place to stay All the staff during our stay were very friendly and helpful. The room furniture and place was a little run down but clean. I actually liked their bed, I slept well.
The check in staff was wonderful
Business response:
Dear SARA, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
Honestly, the rooms were nice, roomy, and cleanly. Other than the kitchenettes not having a pot or pan for use, it was very clean. We also brought my dogs (last minute due to kennel cancelation) and they were very hospital about it. Paid the fee and made them comfy. With a nice water side area for their business to be done. Even though there isn't a garbage can in sight for disposal of the "goodie bags", other than the lobby next to where the coffe and breakfast is set up... Being an understanding person of the shortage of h... read more
Business response:
Dear Sara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The property is was ok but the room smells awful like cigarettes
Business response:
Dear Michelle, Thank you for choosing us and sharing your feedback. We appreciate your feedback. We apologize for any inconvenience caused by the smell of cigarettes in your room. Our team strives to provide a pleasant environment, and we'll address this matter accordingly. We hope you enjoyed other aspects of your stay and look forward to the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
It can use an upgrade; the appliances are old and rusted, especially the stove and microwave. The carpet in the room has to go nasty with a bad odor.
Business response:
Dear Faridah, Thank you for taking the time to share your thoughts about our property. We are genuinely sorry for not meeting your expectations. Your feedback is valuable as it helps us assess and enhance our services. Our team will be informed of your comments and will strive to implement the necessary improvements. We hope you will allow us to show you the exceptional hospitality we are known for, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.