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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
. I would love to see a more breakfast service. Even though there are kitchens it's easy to do lunch and dinner in the room but breakfast isn't as easy
Business response:
Dear Lynne, Thank you for being our guest and leaving your valuable comments. We are glad your overall experience was pleasant, and we appreciate you mentioning how convenient it was to have a kitchen in your suite, as this is an essential feature for many of our travelers. We know how important it is to start your day with a good breakfast, so we are sorry for any concerns. We will certainly pass along your feedback to the right team members, as we are always grateful to hear how we can improve a guest's experience. Thank y... read more
Clean and quiet
Great front desk service!!!
Business response:
Dear Melvin, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Was ok. A good price but property condition was ok. Room key card programmer was broken so had to get let into my room always by staff member.
Business response:
Dear David, Thank you for choosing to stay with us. We are glad that you had a pleasant stay. However, we apologize for the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We hope you will revisit and give us another chance to provide you with the seamless stay you des... read more
Good 🏨
Noisy. Dog barking across hall all night/day, kids running around. Doors slamming and staff vacuuming hallway at 830am with music blaring. Breakfast was a joke. Coffee, instant oatmeal, bad muffins and granola bars. Why even bother. Old appliances in kitchen, blow dryer in bathroom didn’t work and they didn’t have a replacement. Not staying there again.
Business response:
Dear DARYL, Thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are genuinely sorry for the noise concerns during your stay and that our breakfast fell short of your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.