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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs to be updated.
Business response:
Gregory, thank you for being our guest. Although you had a pleasant stay with us, we are sorry our property was not to your expectations and regret any inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Simple stay, room had a kitchen area with refrigerator, very clean & nice updated smart tv
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your fully-equipped suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Bathroom wasn’t particularly clean. “Breakfast” was just muffins, granola, some oatmeal and coffee/tea. Staff was friendly and helpful.
Business response:
Kate, thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you had in your bathroom. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please revisit us so we can make it up to you. Sincerely,... read more
I appreciated the stove and refrigerator, but found it odd that no pots and pans or dishes and silverware were provided.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our kitchenette facility. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The hallways where disgusting saw a crack bag now wish i would of taken a photo. It was dirty burn holes on my bed spread all around the floor. I had to clean the fridge before I used it. Very disappointed people smoking in the hallway. Was going to stay for Christmas too but am now looking for a better alternative.
Business response:
Crystal, we apologize for the inconvenience you encountered at our property which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great place to stay. Nice clean chain, I stay at ESA whenever I can.
Business response:
Alan, thank you for choosing Extended Stay America. Your loyalty is important to us, and we are so delighted you enjoyed your stay. Your positive comments have certainly encouraged our entire team as they continue to make every guest feel welcomed, relaxed and right at home. We look forward to having you back soon for another outstanding experience. Sincerely, Hotel Management
The hotel room was clean and comfortable. They have a grab and go breakfast with coffee, tea, muffins, and other snacks. The staff is so helpful.
Business response:
Thank you for staying at Extended Stay America. It is good to know you were impressed with our well-appointed accommodations and that you appreciated our courteous associates as well as the breakfast offerings. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.