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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel would make a motel look like a 3 star The first room I was given had A LOT of hair in the tub and that’s disgusting for whomever cleaned that room to miss that. The second room bathroom floor wasn’t cleaned and I saw little pieces of hair on the toilet and in the shower. The white towels and clothes were dirty looking with stains. I was so uncomfortable I didn’t even use the shower or get under the covers in the bed because if someone would half clean a room for the next guest to sleep in I highly doubt they went ... read more
Business response:
Dear DeMarco, Thank you for being our guest and sharing your feedback. Our team's priority is ensuring guests have a comfortable and relaxing time. Therefore, we are sorry for your disappointment with the property and the cleanliness issues during your stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We listen to our guests and will make things better and avoid problems in the future. On the positive side, it is good to know you were pleased with the services of the front desk t... read more
Booking was canceled, no notice given
Business response:
Dear Daniel, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused you and understand that this situation may have been frustrating. We sincerely apologize for this and will address it internally to ensure that it does not happen again. We appreciate your patience and understanding and hope you will give us another chance to demonstrate the excellent service you should have experienced during your visit.Sincerely,Hotel Management
Had to wait an hour to be checked in as systems were down. Main concern is People were loitering around parking area and urinating publicly. Staff were friendly though. I wouldn’t recommend this hotel.
Business response:
Dear Guest, We are sorry to hear about your negative experience during your stay. We take the safety and security of our guests very seriously, and we apologize for any discomfort or concern this may have caused. We will work to address this issue and take appropriate measures to ensure that our property is safe and secure for all our guests. We are glad to hear that our staff were friendly, and we appreciate your kind words. We hope you will give us a second chance to deliver the type of experience you should always expect ... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.