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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice to have a real refrigerator in the room. One of the other guests asked about dishes and was given a nice sized plastic box with all manner of plates and cookware. This really is suited to extended stay visitors. The provided breakfast was a little sparse, designed for expediency so the very limited staff could set up and take down easily. The only beverages offered was coffee and tea. No OJ or milk. Food was "packaged goods" like granola bars & muffins in sealed plastic.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed your stay with us and liked our fully-equipped kitchenette facility. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The floors are not clean in the entrance or hallways. Seem to not vacuum or clean the carpet at all. Room was fine but they only service every 7 days.
Business response:
Thank you for sharing your evaluation with us. It was disappointing to know you did not have an excellent stay. We apologize for the inconvenience you encountered while you were here. Your feedback regarding the cleanliness issue has been discussed with the housekeeping team so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. We are also sorry you did not like our housekeeping policy. On a positive note, we hope your overall stay was a pleasant one and the positive aspects of yo... read more
Comfortable clean hotel room No frills but clean and safe. Bed was comfortable and towels were soft. Shower had good water pressure. Location strip-mall-esque and no housekeeping but it was a great room for the price
The hotel was clean nice smell when you first walk in the building the stuff was nice rooms clean quiet place me and my husband really enjoyed out time at this hotel i will book again
Business response:
Henney, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you and your husband in the future. Sincerely, Hotel Management
Loved it Extremely hospital staff, engaging and extremely helpful. My only disappointment was the advertising of a breakfast which wasn’t what I expected.
Business response:
Nancy, we appreciate you for showering excellent comments regarding our hospitality. Thank you for confirming your stay was nothing less than fantastic and that our associates went above and beyond to surpass your expectations to make each aspect of your visit a memorable one. Your compliments will be shared with the entire team for an excellent job done. However, we regret the dissatisfaction you had with our grab-and-go breakfast. Your review is once again highly appreciated, and we look forward to seeing you soon at Exten... read more
Staff was very friendly at check-in. Easy to figure out where to go. Parking was great as well. But when I came up the stairs and headed towards my room the hallways smelled of marijuana. The room was okay but the tv barely worked. Little to no amenities.
Business response:
Thank you for sharing your comments. Although you liked our friendly staff, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My stay was OK until kids we're running up and down the hall and also making allt of noise
Business response:
Sharronda, it was a pleasure to have you as our guest. We are glad to read you had an overall satisfactory visit. However, we are sorry for the noise issue you another guest and regret the inconvenience it caused. We hope you will consider us home the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.