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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. On arrival 3 police SUVs were there apparently to remove a male guest who had violently assaulted his female companion. Reported to me by three children all under 12 who were staying in room next door w/their parents, the screaming, assault had woken them. My first q was: is it safe to stay here? The issue was competently taken care of by officers. The scene was concerning and that the kids reached out to me, a total stranger to relay their whole experience made me wonder why hotels dont assign giests their rooms in quadr... read more
Business response:
Dear Lynda, Thank you for reviewing our hotel. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We have noted your feedback regarding the breakfast and maintenance issue in your room. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. The security of our guests is of utmost importance. We also work closely with local ... read more
I was made to wait in the lobby way too long while a family checked in. No seats. After standing there 15 minutes, the desk clerk got to me, and immediately another desk clerk stepped up and started the people behind me that just walked in. I asked for the quietest room as my only request. He ran my debit card for a surprise $100 'security deposit' and sent me up to my room. I drove my truck around back to where I thought I'd be able to see it., and lugged my luggage up the unlocked side stairwell, 4 heavy loud doors and int... read more
Business response:
Dear Alan, Thank you for posting a review of your recent stay. It was disappointing to hear about the various issues and inconveniences you experienced during your stay. We aim to provide the best service, a calm and comfortable environment, and well- maintain accommodation. While we understand nothing can change what you experienced, we sincerely apologize your stay was anything other than perfect. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can provide you with a bett... read more
From the moment I walked into the Hotel I was treated great. Staff very accommodating. Room clean. A lot more amenities than I expected for such a reasonable price. No complaints whatsoever and would definitely stay there again.
There was a kitchenette in the room with a full size refrigerator and very spacious. Overall the room was clean with laminate flooring.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.