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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Evelyn, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management
Could of been cleaner Cleaning liquid on floor around toilet wasn't cleaned up we had to put towel down
Business response:
Cindy, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The house keeper I met, Danielle, was very professional, friendly and kind. Front desk employees was the same. Customer service is top notch. Rooms very convenient with stove and fridge. Enjoyed my stay very much and I would recommend my friends to stay there as well
Business response:
Liana, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location as well as our courteous associates. We will be sure to share your kind compliments with Danielle. We appreciate your recommendation and look forward to your next visit. Sincerely, Hotel Management
The room was wonderful. Comfortable and roomy. The elevator was old and a little shaky. The breakfast was just coffee. No muffins or anything else. It would have been nice to have juice or milk for my son.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. However, we regret the disappointment you had with our grab-and-go breakfast. We appreciate your kind review and hope to welcome you and your son back soon. Sincerely, Hotel Management
Good location but homeless people were sleeping in entry ways.
Business response:
Shanda, thank you for your review. We are glad you liked our convenient location, but we are sorry for not meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Staff friendliness and the property was clean. Great customer service skills...just need to update on breakfast items. Need like fruit or something else added to menu
Business response:
Thank you for your five-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were highly impressed with the service provided by our associates. Your suggestion regarding the grab-and-go breakfast appreciated as it helps us know about our guests' wishes. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
TV had lousy sound. "Grab and go" continental breakfast was disappointing.
Business response:
Thank you for evaluating your stay with us. We apologize for the maintenance issue you had in your room. Your concern about the television is shared with the team for review and action. It was disappointing to know you were not happy with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,401 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.