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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Place Found last room when booked elsewhere and they had issues. Pleasant surprise and would definitely stay here again if in area.
Business response:
Dear John W, Thank you for choosing Extended Stay America. It is glad you were pleased with your room and had a great time here. However, we are sorry for your disappointment due to the issues you encountered. Our front desk is available 24 x 7 to help you to improve your visit. Please choose us again for another memorable experience.Sincerely,Hotel Management
Front staff were courteous, friendly common professional. The room itself was well maintained and clean, sharply made up. The setback from the road was terrific, nice and quiet. A very good experience., and I would recommend.
Business response:
Dear Frank, Thank you for being our guest at Extended Stay America. It is glad to know you were pleased with our location, that our staff was friendly and accommodating, and that all the services provided were to your expectations. Please revisit us for another wonderful experience on your next trip! Sincerely,Hotel Management
It was much better than I expected. It was a weeke
I loved my room, the set up of it. It was clean and everyone was welcoming of my dog
The property itself is convenient; close to the main road but the actual property environment was bad, tittle wasn’t the cleanest. The main entrance and elevator carpet was dirty, it looked like it wasn’t cleaned in days. The room 1/10. Felt dirty but couldn’t see because the color were dirty colors. To add, there was a bad smell. Overall they need to renovate. Get your money worth and add a little to go to somewhere else.
Business response:
Dear Celine, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of ch... read more
Very rundown with people loitering all over.
Business response:
Dear Wendy, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Was pleasantly surprised with my stay here! Was so quiet, I slept great every night. Parked right outside the front door. Check in/out was easy. Staff was helpful with kitchen supplies. Don’t let the decor scare you!
Business response:
Dear Allison, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you like the quietness and the friendly hospitality and enjoyed everything about your visit. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.