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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its really starting to show its age. Furnitire needs re upholstered, parking could definitely be improved. Staff is friendly and helpful.
Business response:
Dear Samuel, We appreciate you being our guest and sharing your observations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
A last resort. I dislike this hotel for so many reasons. Noisy all during the night. Was woken out of my sleep due to the yelling, people having conversations seemingly right in front of my door from midnight - 6 am .. they were short staffed and the poor guy was overwhelmed. Being awaken at 8 am to the fire alarm piercing my ear drums. The heat didn’t work so freezing all night. This hotel has cheap prices for a reason.
Business response:
Dear Charmaine, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and had an uncomfortable night. Our front desk is always available to help make your stay as comfortable as possible. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management
Nasty Hotel When I first walk into the hotel the lobby was dirt. I checked in but didn’t go to the room because I had to pick up my granddaughter. I drove 25 hours and was really tired all I wanted to do was sleep but that didn’t happened I come back from getting my granddaughter open the room and the beds were not done pizza box on the table I closed the door went to the Front Desk ask the clerk to call the manager and she told me there was no Manager on duty. I told her to at least get me another room there was and issue w... read more
Business response:
Dear Olympia, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will investigate the situation further. Sincerely,Hotel Management
Lack of amentities in room There werre no toiletries in the room.. no soap no shampoo. There was no ice bucket. No kleenex. No cups.
Business response:
Dear Guest, Thank you for choosing us. We are sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to offer our guests a clean and comfortable environment. Our front desk team is always available to help you with providing a comfortable stay; please don't hesitate to speak to them. We hope to welcome you back the next time your travels lead you to our area.Sincerely,Hotel Management
They failed to honor a prepaid reservation leaving my daughter's family to find another hotel on Christmas day. Said they don't honor reservations.
Business response:
Dear Mary, We are disappointed to read about your experience and apologize for the issues you had with your reservation. Allow us to review the situation, and please be assured we will take appropriate action and ensure this is never happening. Please accept our apologies for the issues your daughter's family encountered and consider a return visit so we can make it up to you. Sincerely,Hotel Management
Rating Shower head was broken. TV’s are way too low to be able to see from bed.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.