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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always clean and quiet. Easy check in.
The shower didn’t get hot at all it was more warm
Business response:
Dear Tanya, Thank you for staying at our hotel and letting us know we have room for improvement. We are glad you enjoyed most of your stay. However, we are sorry you were unhappy with the shower issue, which kept it from being perfect. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to see you again on your next visit to Rochester.Sincerely,Hotel Management
Liked the kitchenette in the room. Spacious room. The staff was very good.
Business response:
Dear Barbara, Thank you for staying with us and writing such a complimentary review. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. We are also pleased you liked having a fully equipped kitchenette and loved the spacious suite. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel ... read more
Very disappointed Had a half dead roach in fridge and then a roach was in and out of socket freezer looked like it was burning out had burn marks inside
Business response:
Dear Guest, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Moreover, we appreciate you informing us about the issue with the refrigerator in your suite. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do n... read more
nice, cozy but somewhat disappointing it was nice but constant banging outside our room all night, a punch hole was in the back of the bathroom door. there was ants and hair all in the bathtub. the tv volume kept shutting off and but working, but the room was awesome, the bed was comfortable
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You get less than you pay for Other reviews can't possibly be real. Escorts and weirdos in the hotel. Dogs barking in second floor. Loud all the time. Could hear the toilette being used, flushed and the kid smashing down from the room next door every 30 minutes.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.