This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I appreciated the stove and refrigerator, but found it odd that no pots and pans or dishes and silverware were provided.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our kitchenette facility. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The hallways where disgusting saw a crack bag now wish i would of taken a photo. It was dirty burn holes on my bed spread all around the floor. I had to clean the fridge before I used it. Very disappointed people smoking in the hallway. Was going to stay for Christmas too but am now looking for a better alternative.
Business response:
Crystal, we apologize for the inconvenience you encountered at our property which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great place to stay. Nice clean chain, I stay at ESA whenever I can.
Business response:
Alan, thank you for choosing Extended Stay America. Your loyalty is important to us, and we are so delighted you enjoyed your stay. Your positive comments have certainly encouraged our entire team as they continue to make every guest feel welcomed, relaxed and right at home. We look forward to having you back soon for another outstanding experience. Sincerely, Hotel Management
The hotel room was clean and comfortable. They have a grab and go breakfast with coffee, tea, muffins, and other snacks. The staff is so helpful.
Business response:
Thank you for staying at Extended Stay America. It is good to know you were impressed with our well-appointed accommodations and that you appreciated our courteous associates as well as the breakfast offerings. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice to have a real refrigerator in the room. One of the other guests asked about dishes and was given a nice sized plastic box with all manner of plates and cookware. This really is suited to extended stay visitors. The provided breakfast was a little sparse, designed for expediency so the very limited staff could set up and take down easily. The only beverages offered was coffee and tea. No OJ or milk. Food was "packaged goods" like granola bars & muffins in sealed plastic.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed your stay with us and liked our fully-equipped kitchenette facility. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The floors are not clean in the entrance or hallways. Seem to not vacuum or clean the carpet at all. Room was fine but they only service every 7 days.
Business response:
Thank you for sharing your evaluation with us. It was disappointing to know you did not have an excellent stay. We apologize for the inconvenience you encountered while you were here. Your feedback regarding the cleanliness issue has been discussed with the housekeeping team so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. We are also sorry you did not like our housekeeping policy. On a positive note, we hope your overall stay was a pleasant one and the positive aspects of yo... read more
Comfortable clean hotel room No frills but clean and safe. Bed was comfortable and towels were soft. Shower had good water pressure. Location strip-mall-esque and no housekeeping but it was a great room for the price
The hotel was clean nice smell when you first walk in the building the stuff was nice rooms clean quiet place me and my husband really enjoyed out time at this hotel i will book again
Business response:
Henney, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you and your husband in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,401 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.