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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a good price. Great hidden area thats not noisy. Overall great place to stay.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
My getaway spot I recieved a warm welcome and a quick check in. They were very accommodating and the room was in great condition.
Business response:
Nakeshia, thank you for being our guest at Extended Stay America. We're glad to know the service provided by our front desk associates met all your expectations and that you loved your well-appointed room. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
The staff was rude. One of the staff members. I believe her name was Jenna. Mildly overweight white lady. About 5’6. I asked her about the coffee in the lobby she totally ignored me. I even walked up to the desk in close proximity and I was very clear and she pretended she was reading something. Then on check out I asked her name. So the lady at the desk during checkout is the one I am talking about. She had no problem hearing me during towel exchange.
Business response:
Thank you for your review and for choosing to stay with us. We are happy you had an overall comfortable stay. We also apologize for your disappointment with one of our associates and have shared your feedback with our team, and steps have already been taken to ensure these mistakes does not repeat in the future. Thank you again, and we hope to have a second chance to serve you better in the future. Sincerely, Hotel Management
I didnt like the noise comming from the second floor rooms
Business response:
We are glad you stayed with us recently, andwe appreciate you taking the time to post comments about your experience.We apologize your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely... read more
Rude customer service. The room was a little run down. I walked in to check in carrying a suitcase etc and asked to get a coffee pot, the coffee pot was handed ti me un a bag with a second bag containing sugar. It was never offered to bring it to the room for me. I had to carry it along with my suitcase etc. I thought that was rather rude.
Business response:
Linda, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.