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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is hidden and difficult to find even with GPS. The breakfast doesn't worth the money paid for it. It is just a muffin, coffee, tea, and snack bar. No fruits or bagels. It was on a small table in the lobby.
Business response:
Dear Mohammed, Thank you for being our guest at Extended Stay America. However, we are sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We look forward to your next visit!SincerelyHotel Management
We stayed here because someone in our party required a kitchenette for medical needs. Check in, told we couldn't pay cash if under 7-day stay (were only there overnight). Didn't see this in the details when we booked; resulted in extra charges on credit card because we're Canadian and didn't have US credit card. Lady at the desk says there's nothing she can do. Our rooms look like storage lockers, half-broken melamine kitchens, no hangars, no Kleenex/tissue paper. I call down and ask for some. There is NONE in the ENTIRE hot... read more
Business response:
Dear Catherine, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Your feedback is essential to us, and please be assured it will be adequately addressed. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Manag... read more
The property was very old and the rooms arr not renovated. There were no utensils in the kitchen. I asked the front desk for a fork and she handed me a single silver fork. I had no idea if it was clean or sanitized. I will not being staying there again. The staff was ok
Business response:
Dear Alex, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
HORRIBLE!!!! "CHRIS" Should be fired!!!!!
Business response:
Dear Anne, we are sorry for the behavior of one of our associates. Your feedback is being reviewed with the team member to see what went wrong. We wish to welcome you back to our property next time to provide you with a seamless experience your travels bring you to this city.Sincerely,Hotel Management
Hôtel dans un coin obscur, déjeuner très décevant choix un beignet pas bon et un muffins assez bon marché qui goute rien…je n’y retournerai pas
Business response:
Dear Claudia, thank you for taking the time to review our hotel. We apologize if our service during breakfast did not meet our standards. We appreciate your feedback and assure you we are always looking for ways to improve. This will be addressed, and we hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.