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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shannte mcmillian It was terrible dirty nasty got a smoking room couldn’t smoke false advertising
Business response:
Shannte, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
College Friend visit Hotel needs updating. The hallways are dark, there is nowhere to charge your phone and there should be a nicer comforter.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
The grounds were a mess, common areas dirty. Room was less to be desired
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectation and apologize for the cleanliness issues you encountered. We will share your compliments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Didn’t get my money back nor got to check in
Business response:
Thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. For any financial queries feel free to reach out to us as we will be happy to assist you further. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Decent
Business response:
Thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Fire alarm in the middle if the night from someine smiking weed
Business response:
Thank you for staying at our hotel. We are truly sorry for the disturbance caused by the fire alarm being set off. We are thankful the alarm during your visit was a false alarm and there were no injuries or loss of life. We hope you will allow us to host you again and deliver a better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.