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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place isn’t awful, it’s just a little grubby in the way most inexpensive hotels are. The huge security camera display above the registration desk didn’t exactly inspire confidence in the safety of the location, and there was a huge gap between the top of the door and the door jamb of my room, both of which made me a little nervous, as a single female. There was no air vent in the bathroom so it reeked of the previous occupant’s perfume, but otherwise the room was clean. Front desk staff were helpful and friendly, and it ... read more
Business response:
Thank you for being our guest. We're glad to know you were impressed with the service provided by our staff and that overall you had a pleasant time with us. However, we're sorry for not meeting some of your expectations. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to enhance our facilities. Hopefully, we will have the opportunity to make it up to you on a future Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Inexpensive, new room with kitchen and fast, free wifi. The continental breakfast was underwhelming - just prepackaged muffins, granola bars, coffee, tea and hot chocolate.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-kept room. Also, we will share your feedback with regards to our grab-and-go breakfast with our Brand Leaders to improve our future guests’ experiences. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient to places we were going. Property set back in an area away from noisy traffic in a lovely tree lined area. Easy parking which made it a breeze to pack and unpack the car.
Business response:
It was our pleasure accommodating you at the Extended Stay America and are glad to know you enjoyed our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Average hotel with average service. Had no toothbrushes when asked
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for not meeting all of your expectation and for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Wonderful welcoming staff! This is the 3rd time we have stayed at an Extended Stay America. If we have the choice this would always be are preference. Only less than perfect complaint would be not enough channels on the tv.
Business response:
Thank you for being loyal to Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you had a nice time with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Ok stay Need to request dishes for kitchen. Didn’t have maid service during two night stay. No information about either provided in room. Receipts and kids hanger from previous guests found on floor. Could not find ice machine empty ice cube trays found in freezer. Guest in front of me having troubles so checkin took awhile. Breakfast was coffee/tea/hot chocolate and two types of package muffins. No posted hours for breakfast. Tried ringing front desk twice for information since no information in room and no one picked up.
Business response:
Thank you for being our guest and for review your experience. We are happy to know you had an overall nice visit, but we regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Business response:
Cheng-I, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Amber, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.