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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy with my stay I normally don't have problems but this time it was not so good. When I got to my room the door was opened with the lock out holding the door open. When I went to the front desk and spoke to the person in charge. He suggested that i hadleft the door open a dthen proceed to tell me he had never let the area. He then said maybe the cleaning crew left it open, so its been opened all day then it was 9 pm when I got there to the room. I went back to the room and looked around it didn't seem out of place, so... read more
Business response:
We are extremely sorry for the housekeeping oversights you outlined and how this impacted your stay. It is not acceptable, and we have addressed your concerns with the appropriate department to ensure thorough cleaning of our guest rooms. Meanwhile, we will also review what went wrong in reaching out to you and we appreciate your patience as we investigate. Thank you for your feedback. Sincerely, Hotel Management
It was horrible rooms dirty employees not helpful jus nasty tub had hair room smelled of mothballs jus not acceptable
Business response:
Glenda thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered and be assured we will take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the unprofessional behavior of one of our associates to ensure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
It served the purpose. Very good value for the price.
Business response:
Thank you for your review. It is our goal to deliver a good value at a fair price, and we like hearing that we have accomplished just that. We value your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.