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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average hotel with average service. Had no toothbrushes when asked
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for not meeting all of your expectation and for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Wonderful welcoming staff! This is the 3rd time we have stayed at an Extended Stay America. If we have the choice this would always be are preference. Only less than perfect complaint would be not enough channels on the tv.
Business response:
Thank you for being loyal to Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you had a nice time with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Ok stay Need to request dishes for kitchen. Didn’t have maid service during two night stay. No information about either provided in room. Receipts and kids hanger from previous guests found on floor. Could not find ice machine empty ice cube trays found in freezer. Guest in front of me having troubles so checkin took awhile. Breakfast was coffee/tea/hot chocolate and two types of package muffins. No posted hours for breakfast. Tried ringing front desk twice for information since no information in room and no one picked up.
Business response:
Thank you for being our guest and for review your experience. We are happy to know you had an overall nice visit, but we regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Business response:
Cheng-I, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Amber, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
My bathroom was not clean good and comforter on the bed was dirty as well other than that ok
Business response:
Thank you for taking thetime to review your stay at Extended Stay America. We're happy to know overall you had a pleasant time with us. but we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Dan,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
I like how the rooms have space and smile nice and there clean. The only thing i don't like about the hotel is there isn't any breakfast or any room service, but other than that the hotel is great and the price is great.
Business response:
Thank you for being our guest at Extended Stay America. We're glad you loved your well-appointed room and that you found us to be a great value. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee.We hope this did not overshadow your otherwise positive stay with us, and we look ... read more
I love that they had a complete kitchen & accessories available for free at the front desk. It made our stay that much better. Despite it being extended stay - for those of us that are only there a couple days, hotel toiletries would be nice!
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our front desk associates and enjoyed our ideal location. Please know, our in-room amenities such as toiletries and bath amenities are kept at the front desk and are complimentary. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,382 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.