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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Stove did not work,etc Stove did not work, front desk staff was not able to fix it. We were given a new room with a working stove later that night. Staff told us we would get 20% off room and an upgrade to a King size bed instead of a queen. When we got to room it was not a king. Upon checkout I was told we were getting 30% off room (instead?). Supposedly this was communicated with Hotels.com...After a few weeks of no refund I contacted Hotels.com customer service. I had a very hard time understanding woman on phone. I was e... read more
Business response:
Christine, we e sincerely apologize for the difficulties you had here and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Brian, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Joseph, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Stay was okay. Check in and check out process was very smooth. Breakfast is literally packaged mini muffins and Nature Valley granola bars and coffee if you wake up in time. Smell of hotel could be fresher and there were two bugs in my bed. Staff was friendly, however.
Business response:
Kai, thank you for your feedback. We are glad to know overall you had a comfortable stay and that you liked our courteous associates. However, we are sorry our grab-and-go breakfast was not up to your expectations and for the cleanliness issues you had. Your comments have been shared with our Brand Leaders to assist them in determining new breakfast offerings for future implementation. Also, we have asked our pest control provider to make sure the room you occupied is professionally inspected and treated as a precaution. We ... read more
It was very good and quiet. I had a good experience in my stay. thanks
Business response:
Eugenio, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not a bad choice, food and shopping in the area. Not a bad choice, food and shopping in the area.
Business response:
James, thank you for reviewing the Extended Stay America. We are glad to know you had a good stay and that our location was perfect for you to explore the local restaurants and shops. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay This was a last minute booking because of an awful hotel stay the night before and it turned out to be such a find. The staff was so pleasant. The room was spacious, clean and quite comfortable. There was a small kitchen area that had a refrigerator, microwave, stove and a working sink. The bed was comfortable but the pillows did not afford me a restful night. The closet was a nice size and the bathroom perfect. If your stay is a long one, they don't really provide room service but do offer fresh linens when neede... read more
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice room and enjoyed staying there. Did not like the breakfast arrangements.
Business response:
Mary, thanks for evaluating your experience at our hotel. We are pleased to read you liked your room and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.