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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A place to sleep and shower. Dark hallways. Very basic accommodations. Good wifi. No breakfast area. Close to expressway.
Business response:
Thank you for being our guest. We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Alone together Didn't seem user friendly
Business response:
Carin, thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry for not meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice relatively bare bones place if you're on a tight budget. I had a non-smoking room but could still smell faint evidence of it previously being a smokers room sometime in the past. Facility clean and modern. Nice quiet location but very close to stores and highway. Overall a fairly pleasant stay.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant visit with us and found our location to be perfect for your needs. On behalf of everyone here, we invite you to visit us again for an even better experience. Sincerely, Hotel Management
Needed to ask for dishes glasses, etc. One bath towel for two guests. No ice machine
Business response:
Diane, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that we couldn't provide you with a perfect stay. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope you consider giving us an opportunity to make your next stay a bette... read more
Everything was fine ..bed was comfotable location was surrounded by shopping ans resturanrts which made it conveneint
Business response:
Veronica, thanks for sharing your feedback online. We are glad to know you liked the comfort of your bedding and were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Stove did not work,etc Stove did not work, front desk staff was not able to fix it. We were given a new room with a working stove later that night. Staff told us we would get 20% off room and an upgrade to a King size bed instead of a queen. When we got to room it was not a king. Upon checkout I was told we were getting 30% off room (instead?). Supposedly this was communicated with Hotels.com...After a few weeks of no refund I contacted Hotels.com customer service. I had a very hard time understanding woman on phone. I was e... read more
Business response:
Christine, we e sincerely apologize for the difficulties you had here and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Brian, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Joseph, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,382 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.