Extended Stay America - Rochester - Greece

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re delighted to know you loved the room and had a great experience with our staff. Your appreciation truly means a lot to our team, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are truly sorry to hear about your experience and appreciate your feedback regarding our team and the upkeep of our facility. Ensuring a comfortable environment is our top priority, and we recognize the need to improve both service and cleanliness. We will address your concerns with our staff to enhance their attentiveness, and we will review this matter to meet expectations better. We genuinely value your input and hope to have the opportunity to provide you with a much-improved experience in the future. Sinc... read more

Business response:

Dear Guest, Thank you for taking a moment to share your impressions. We appreciate you choosing to stay with us and value all feedback, as it helps us better understand how our guests experience their visit. Our goal is always to provide a comfortable and welcoming environment, and your perspective is important to us. We hope that future travels give us another opportunity to exceed expectations and provide an even more satisfying stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing such positive feedback. Having everything you need to feel comfortable and supported during your stay is exactly what we aim for, and we are so happy that it stood out to you. It is wonderful to know the in-room setup and attentive service helped make your visit enjoyable. Your kind words truly mean a lot to our team, and we hope to welcome you back again soon. Sincerely, Hotel Management