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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable but hoped for cleaner Lighting good, lots of plugs, refrigerator worked well and clean inside. Dishes in good shape, but pans were severely scratched. Shower was clean, and water was hot. Beds were comfortable. Floor dirty, sticky, and gritty, plus dried food stuck to floors (I cleaned dried food up with my paper towels, they do not provide paper towels). Dried food stuck to counter top (I cleaned this too). Outside of refrigerator had smears on it, inside cabinets and drawers had smeared dried food. There was ro... read more
Business response:
Dear Guest, We sincerely regret the cleanliness issues you encountered. This is not our standard, and we will address it with our housekeeping team to ensure a better experience. However, we're glad you found the beds comfortable and the kitchen appliances in good shape. We also appreciate your input on the table and cookware condition. Your insights help us improve, and we hope to provide a spotless and more comfortable stay next time. We look forward to welcoming you back. Sincerely, Hotel Management
N/a
Business response:
Dear Guest, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide a clean, comfortable, and welcoming environment for all of our guests, and it’s wonderful to know that we met your expectations. We truly appreciate your support and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
Always the coffee ☕️
Don’t be fooled by the free breakfast. It’s a cereal bar and bad coffee. Very disappointing. The room was fine and fairly comfortable.
Business response:
Dear Guest,Thank you for your review! We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. On a positive note, we're glad to hear that the room was comfortable for your stay. We appreciate your insights and hope to provide a better stay during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,179 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.