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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To many people hanging around and Breakfast was basically NO breakfast.
Business response:
Dear Edwin, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also apologize for the frustration you experienced during peak hours, and we will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest’s experience. Thank you again for your feedback, and... read more
It was horrible. Loud smoky very active. I've stayed here before and it was nothing like this visit. I definitely wont be staying again. One man had his dog free. I'm not a dog person. I had to let him know that just because you are comfortable with your dog doesn't mean that I am.
Business response:
Dear Tamikyo, We sincerely apologize that your recent stay did not meet your expectations and that you experienced disturbances and discomfort during your visit. We understand how disruptive this must have been, and we regret the inconvenience caused by the noise and interactions with other guests’ pets. Your feedback has been shared with our management team to help address these concerns and improve the overall guest experience. We value your input and hope you might consider giving us another opportunity to provide a quiet... read more
Did not feel safe
Business response:
Dear Earl, We’re sorry to hear about the concern you experienced during your stay. Guest comfort and safety is very important to us, and we regret that we fell short. Your feedback means a great deal to us, and we are dedicated to providing you with an outstanding experience on your next visit. We invite you to revisit in the near future and experience the hospitality we are known for. Sincerely, Hotel Management
We started to check in. The parking lot smelled of pot, screens on windows were ripped. The lobby was messy and nothing like the photo for the website. We opted to not stay there for the reasons that it did not match the description and did not feel safe.
Business response:
Dear Miles, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered upon arrival, including the condition of the property and concerns about safety. This is not the experience we aim to provide, and your comments have been shared with our team to address these matters and prevent similar situations in the future. We regret that your visit was cut short and hope you consider giving us another opportunity to deliver a cleaner, more welcoming, and comfortable stay that better reflects the stan... read more
Was more of a low rent apartment house
Refund There was no clean King room available so i was downgraded to a Queen room. The floor was flithy and the bed was made with a dirty blood stained sheet. Staff was friendly but told me there was no other rooms available. I left right away. I want a refund
DONT STAY HERE!! Don't stay here. Walking to the main entrance. Several guests outside the door smoking. Get inside. Waited for what felt like forever for someone to come to the desk so i could check in. As im walking to my room the hallway smelled like mildew and smoke. Get into my room. The condition of the room was run down and ran through. The kitchen was especially in poor condition. The toilet water had black flakes floating in it. The room smelled old, and like smoke like the rest off the building. I should have left ... read more
Hôtel désuète. Dans leur annonce on dit déjeuner inclus mais il y à seulement du café et des muffins du commerce. Assez décevant. Chambre sentait la cigarette
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.