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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't stay there again. The room was mostly clean, but so many things in disrepair. They have no maintenance person and it definitely shows! The screen was out on one of the windows (2nd floor) and the window opened enough an adult could have fallen out. They allow animals and there was animal feces on the sidewalk. Pot smell was rampant and people resent screaming in the hallway.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, from maintenance concerns to cleanliness and noise disturbances. Please know that your feedback has been shared with our team so we can address these matters and work toward improving the overall guest experience. We take safety and comfort seriously, and we regret that we fell short of expectations. We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity in the future. Sincerely, Hote... read more
Looks like a dirty motel you see in movies. Very scary. Smells filthy & looks filthy.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are truly sorry that your experience left you feeling uneasy and dissatisfied. It’s concerning to hear that the condition of the property and overall environment did not meet your expectations. Providing a clean, safe, and welcoming space is a priority, and your comments have been shared with our team to ensure appropriate attention is given. We recognize the importance of guest comfort and regret that your visit fell short. We hope to have the opportuni... read more
This place was dirty and the other reviews made it sounds decent.reminds me of a motel 6 that people actually live in.it was run down And overpriced staff was nice but that's about it if your going to pay that kind of money it shouldn't be for a sketchy place like that
Business response:
Dear Guest, We're sorry to hear that your experience did not meet your expectations. Cleanliness and quality are important to us, and we will address the issues you mentioned with our team to ensure improvements are made. We strive to provide great value, and we hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Very dirty. Dirt on floors; nothing dusted; toilet dirty; waited 11/2 hrs to someone to come to room as couldnt get tv to work properly Person that came to room had bad attitude toward us; Toilet paper holder missing in bathroom and had to use unwraped toilet paper sitting on back of toilet; etc….
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the service challenges you encountered. Cleanliness and prompt, respectful assistance are priorities for us, and it’s clear we fell short during your stay. The issues you've highlighted, including the bathroom setup and TV support, have been shared with our housekeeping and maintenance teams for immediate correction. Your experience is not reflective of our standards. We appreciate your input and look forward to the opportunity to welcome you back.Sincerel... read more
Love it
Business response:
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Our team is dedicated to providing excellent service, and we're so happy it made an impression on you. We look forward to welcoming you back and ensuring your next stay is just as enjoyable. See you soon! Sincerely, Hotel Management
The pictures posted on Expedia are not realistic! Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove... read more
Business response:
Dear Lindsay, We deeply regret the experience you had during your stay and sincerely apologize for the discomfort and inconvenience caused. Cleanliness, safety, and comfort are top priorities, and it’s clear we fell short during your visit. We are investigating the issues raised regarding room conditions, noise, and maintenance concerns. Rest assured, we are working to address these areas immediately. Regarding your refund, we are committed to resolving the situation as quickly as possible. We appreciate your understanding, ... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.