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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was rude. One of the staff members. I believe her name was Jenna. Mildly overweight white lady. About 5’6. I asked her about the coffee in the lobby she totally ignored me. I even walked up to the desk in close proximity and I was very clear and she pretended she was reading something. Then on check out I asked her name. So the lady at the desk during checkout is the one I am talking about. She had no problem hearing me during towel exchange.
Business response:
Thank you for your review and for choosing to stay with us. We are happy you had an overall comfortable stay. We also apologize for your disappointment with one of our associates and have shared your feedback with our team, and steps have already been taken to ensure these mistakes does not repeat in the future. Thank you again, and we hope to have a second chance to serve you better in the future. Sincerely, Hotel Management
Never Again When they say 'no frills', yep, that's it. Also, it seems a lot of 'transient' people was staying there. So it seems more like an apartment building (and the things that go along with it) than a hotel. It was so bad that we checked out a night early and went home. It's only good if you need a long-ish term room (2-3 weeks or more); however, for a few nights stay, you are better off in a Residence Inn or a Homewood Suites.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didnt like the noise comming from the second floor rooms
Business response:
We are glad you stayed with us recently, andwe appreciate you taking the time to post comments about your experience.We apologize your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely... read more
Rude customer service. The room was a little run down. I walked in to check in carrying a suitcase etc and asked to get a coffee pot, the coffee pot was handed ti me un a bag with a second bag containing sugar. It was never offered to bring it to the room for me. I had to carry it along with my suitcase etc. I thought that was rather rude.
Business response:
Linda, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Good size room, quiet neighborhood, clean bathroom.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed your well-kept, spacious suite and had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I liked the location of the property when it came to shopping eateries and local attractions. The pillows felt very uncomfortable.there was no choice options for firm or soft. I went to the local Walmart and purchased my own
Business response:
Crystal, thank you for being our guest and for reviewing our hotel. We are happy to know you found our location to be perfect for your needs. However, we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The floors where sticky and the halls ways were dirty. At one point there was cat litter and cat food spread all over the hallway. I had higher hopes for this place when I booked it because it had a full kitchen and I have a toddler.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-outwill focus on exceptional customer service and impeccable attention to detail in all areas of our property.We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
I liked the spacious room. I didn't like that the sink backed up in the washroom and there was no bathroom fan. The wifi was also slow and poor signal. good cable channels.
Business response:
Thank you for sharing your comments. We are pleased to know you liked the size of your room, but we are sorry for the inconvenience caused due to internet connectivity. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope to have another opportunity of welcoming you back in the future for a memorable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.