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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay there. I expect to be refunded 2 of 3 days. No wifi no tv. Said it would work 2nd day. It didn’t, so I checked out after 1 day. Prepaid 3 days to Expedia with insurance. Requires documentation but the hotel couldn’t produce anything because there computers were down . What a disaster
Business response:
Dear TIMOTHY, We sincerely apologize for the issues you encountered during your stay, especially with the Wi-Fi, TV, and our computer systems. We understand the frustration this caused, and we regret that we were unable to meet your expectations. We are currently working to resolve the technical issues and ensure better service moving forward. Regarding your refund request, we will investigate further and do our best to assist you. We appreciate your patience and hope you’ll consider staying with us again in the future to ex... read more
This was dirty, smelly and unsafe. I had booked 5 nights and left after 1. The hallways smelled dirty and the bed linens smelled like curry. This is not worth paying to stay.
Business response:
Dear Karen, We are sorry for not meeting your expectations. We take the cleanliness and condition of our hotel very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Our front desk team is always here to assist you; please feel free to connect with them for assistance and we will be happy to help you. Please return, and we will offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
I was charged a deposit on top of the room fee. I was not prepared for that.
Business response:
Dear Ivan, We apologize for any confusion regarding the deposit. As is standard at many hotels, a refundable deposit is required at check-in for incidental charges, and this information is typically provided during the booking process. We understand that unexpected charges can be frustrating, and we appreciate your understanding. We hope to provide you with a smooth experience next time. Sincerely,Hotel Management
The bathtub had hair all over, the garbage cans were nasty. The rod for the curtains were duct taped to the curtains, the vinyl on the counter/desk was half off. The dressers was uneven had oil spills and a lot of scribbled pen marks, the phone in the room was even nasty like brown and it was suppose to be tan or white who knows. The refrigerator was disgusting, carpet had stains. Burn marks throughout the room including the bathroom. Even the hangers in yhe closet were dirts the chairs had food stuck on them. The inside of ... read more
Business response:
Dear Saundra, We sincerely apologize for the numerous issues you encountered during your stay. This is not the standard of cleanliness and service we strive to provide. Rest assured, we are addressing each of your concerns, including the condition of the room, cleanliness, and the missing dishes. We deeply regret that your experience was so disappointing and appreciate your feedback to help us improve. We hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Room was very small
Business response:
Dear Carrie, Thank you for your feedback. We understand that room size is an important aspect of comfort, and we apologize if the accommodations did not meet your expectations. Your comments are valuable and will be considered as we strive to enhance the guest experience. We hope you’ll give us another opportunity to provide a more enjoyable stay in the future. We look forward to welcoming you back! Sincerely,Hotel Management
There were squatters in the room when we arrived. We were moved to separate rooms near a domestic incident so we checked out and immediately left.
Business response:
Dear Guest, We deeply apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and we take your concerns seriously. We are reviewing this matter to ensure this does not happen again. We understand your decision to leave and sincerely regret any inconvenience caused. We hope you will consider staying with us again in the future, as we are committed to providing a better experience. Sincerely,Hotel Management
Lets see.. Toilet didnt work. Hairs in bathroom not mine. Exterior of fridge...flithy. TV could not be turned off with remote. Air vents on ceiling had inches of dust probably not cleaned in years. Was an overnight stay. Can not recommend.
Business response:
Dear Alejandro, We deeply regret the inconveniences you encountered, including the maintenance and cleanliness issues in your room. This does not reflect the standards we strive to maintain, and we are addressing your concerns with our housekeeping and maintenance teams immediately. Your input is invaluable in helping us improve, and we hope to provide a much better experience should you choose to stay with us again. We look forward to welcoming you back.Sincerely,Hotel Management
The one positive- location was fantastic! Negatives— room had cigarettes burns in the carpet and smelled so bad we had to go buy fabreeze to just be able to sleep there. There was a homeless person sleeping in an empty hallway. The front desk person gave me a room key (after mine stopped working) without any ID or proof that I was a guest at the hotel. I could have come in off the street, made up a room number, and have complete access to that room. Ton of people outside the front door smoking (in front of the no smoking sig... read more
Business response:
Dear Morgan, Thank you for sharing your experience. We’re glad you appreciated the location but regret the challenges you faced during your stay. Your concerns about the room's condition, safety, and security procedures are taken seriously. We will address these issues with our team to ensure immediate improvements in cleanliness, adherence to smoking policies, and front desk protocols. Your feedback helps us enhance the guest experience, and we hope you’ll reconsider staying with us in the future. We look forward to welcomi... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.