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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless Shelter This was more like a homeless shelter than a hotel. People live there full time, so at times the smell and the noise was intolerable. I stayed 6 nights, there is no room service unless you stay longer than 2 weeks. Had to ask daily for a roll of toilet paper, and used the same towels for 6 nights. Front desk attendants were nice, for the most part.
Business response:
Dear Jacqueline, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We understand that noise and cleanliness can significantly impact your visit, and we are working to address these issues to create a more comfortable environment for all our guests. Your feedback on room service and amenities is noted, and we are committed to making improvements. We appreciate your kind words about our front desk staff and hope to welcome you back under better circums... read more
Didn’t really like anything. Maybe the fact that I didn’t see any bed bugs? There are people who definitely live there…and not just for an extended stay. I get that it’s a 2 star hotel. But the whole property needs a makeover, people smoking weed in their rooms, it’s fills up the entire floor, kids running everywhere around the hallways, the kitchenette area was absolutely disgusting, and there’s no breakfast- but I wouldn’t have eaten it anyways…
Business response:
Dear Rosanne, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We take cleanliness and the comfort of our guests seriously, and we are addressing the issues you've mentioned, including the condition of the kitchenette, and noise and odor concerns. Our team is also working to ensure a more peaceful and welcoming atmosphere for all guests. We appreciate your comments and hope you will consider staying with us again for a much-improved experience. Sincerely,Hotel Managem... read more
Bad service
Business response:
Dear Jannette, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincere... read more
I had to wait for more than half an hour, along with other guests, for someone to come to the front desk. It was in the evening, not late at night, and while patient, I was not comfortable with one irate guest, who was already staying in the motel, banging on things in the lobby to get attention. If I hadn't paid online and it said non-refundable I'd have gone elsewhere. The place itself was fine otherwise.
Business response:
Dear Matthew, Thank you for your feedback. We apologize for the delay at the front desk and understand how inconvenient and uncomfortable the wait must have been, especially with other frustrated guests around. Ensuring attentive service at all hours is important to us, and we are actively addressing staffing and responsiveness to prevent this from recurring. We’re pleased that the rest of your stay met your expectations, and we look forward to providing a seamless experience on your next visit.Sincerely,Hotel Management
Would not recommend Motel is very old and outdated. Carpeting in the rooms is disgusting. Refrigerator was disgusting. Property maintenance non existent, garbage all over. Very noisy, rude guests.
Business response:
Dear Marie, Thank you for being our guest and sharing your observations through your review. We do sincerely apologize for any inconvenience you experienced. If we had been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. Thank you once more, and we hope you will stay with us again the next time you are in the area!Sincerely,Hotel Management
It was advertised as a really nice Place with adequate amenities. I rented a suite with pretty much no furniture no pots and pans no silverware. They charge me 40 bucks to wash a set of sheets when I had an accident on them. No housekeeping at all. They had to go out and buy a shower chair for me. Very low class hotel.
Business response:
Dear Alan, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Staying here was the worst experience i have ever had. Stayed 2 nights. The first night the room i stayed in the smell of it made me sick. Mold maybe? I asked to switch rooms, the girl at the front desk switched me which is great.. smoke alarm in room beeped the entire night over and over to where i couldnt sleep. Very dirty and unkempt. I will never stay here again.
Business response:
Dear Kristina,Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is disappointing to hear that your experience did not reflect our standards. We have shared your concerns with our team to ensure these issues are addressed promptly. We appreciate your understanding and hope you will consider staying with us again in the future, as we are committed to improving our services for all guests.Sincerely,Hotel ... read more
Sadly had so many issues the first night I just ended up walking down the road and booking a stay at another hotel for the week.
Business response:
Dear Brian, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests.Sincerely... read more
Listing advertises a full kitchen with the amenities (i.e. pot, pan, kettle, toaster, cup dish). There were no amenities. We were simply told that there were none, nor would any be coming or would there be any attempt to find any. That's a big deal if you expect to use your kitchen, Room was missing smoke detector.
Business response:
Dear Guest,Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Please accept our apologies and every assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.