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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled of old smoke and air freshener. The staff was nice.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Trash Get rid of the dying guy at the front. Clueless. Figure out your key situation. The keys need to be recharged every other minute. Take care of used needles in parking lot
Business response:
Brian, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I liked the area of the hotel. The room was suppose to be non-smoking but smelled like a smoke house. the continental breakfast was muffins and granola bars. Could have been a little more. Half the time my keys did not want to work.
Business response:
Thank you for being our guest. We are sorry your non-smoking room had a smoke odor. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Just ok My first key card didn’t work. The front desk girls were nice. There was a ring of soap scum around the tub. You have to pay extra for housekeeping!! Never heard of that before. Bed was hard. The hall ways needed a good vacuum! Not sure that I will stay there again. There a cheaper/better hotels in that area.
Business response:
Wendy, thank you for reviewing your stay. We are pleased to know you liked our front desk associates, but we are sorry for the issue you encountered with the key card and regret the inconvenience caused due to our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay so that we can provide... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.