Extended Stay America - Rochester - Henrietta

Darryl 

on Expedia

4 years ago

Nice People but wont be back Had to move to 2 different rooms. Charged me double. The people were nice. They seem overwhelmed with the maintaining of the property. Loud people. Fire alarms going off nightly. Luckily my guests found the humor in the whole thing. If you are looking to save money, the place I guess serves its purpose. I would not book this place for someone else. 

Angelica 

on Expedia

4 years ago

Worst place to stay It was the most disgusting place I have ever stayed changed rooms because the first one wasn’t even clean pee still in the toilet and the second room had a smell the janitor that was cleaning was unprofessional and dressed inappropriately will never stay again!!! 

Anonymous 

on Expedia

4 years ago

Room was smelling with cigarette 

Anonymous 

on Expedia

4 years ago

My husband and I have spent two different week long stays at this same facility about 7 years ago when our house closing was delayed, so we are familiar with the quality that USED to be this facility. This past weekend, however, my sister and I were put into a room with a wildly dripping tub faucet, filth that bubbled up out of the drain when we ran the shower, someone else’s hair on the walls, a filthy bathroom ceiling, sticky floors, toilet parts on the floor behind the toilet, and chipped plaster on the walls of the room,... read more

Anonymous 

on Expedia

4 years ago

I definitely don’t recommend this hotel. It was so smelly (smoke smell) the tub had hair all over it. 

Anonymous 

on Expedia

4 years ago

First the plus's: This hotel is in a location with lots of things around like restaurants and stores. The property is back from the road so it's fairly quiet from road noise. Now the negatives: The public spaces (lobby and elevator) are dirty. The room itself was dirty. Stain on the sheets. They put me in a smoking room without asking me. I didn't notice at first and settled in but then the smell started to bother me after it was too late. Furniture was beat up. Stains on the carpeting. 

Anonymous 

on Expedia

4 years ago

Dirty bloody sheets rude and nasty staff we were suppose to be in a non smoking 🚭 room and got smoking it was terrible