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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked online with Expedia . When I arrived they didn’t have my reservation and told me they we sold out for evening. The girl at front desk did try to help me find a room but was unsuccessful. I stayed at a different hotel however I WAS CHARGED $113 EVEN THOUGH I DIDN’T STAY THERE. My bank was able to get a refund
Business response:
Matthew, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you, and for the inconvenience this caused. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Lvs The property and rooms needs a facelift. I have stayed in same hotel before in different cities but none has been old and worn down as this. Also, no glasses to use.
Business response:
Lana, thank you for being our guest and for your loyalty to our brand. We are disappointed you were not satisfied with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. On your next visit, if you are in need of any kitchenware, please reach out to our front desk. These items are kept at reception as required by our brand standards. We will share your feedback appropriately to make sure our guests are aware of our offe... read more
Awful room condition Condition of room was awful. Smelled of smoke. Carpet had burns and stains. Shower curtain rod broken. They could not move me to another room so we checked out after one night and went to a different hotel.
Business response:
Robert, thank you for sharing your review. We regret we were not able to accommodate you in another suite and that you had to leave us earlier than expected. We are also sorry for the issues you faced in your suite and the inconvenience this caused. We have shared your feedback with our housekeeping team, and we are working with them to fix the problems you outlined. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Not memorable The whole place smelled like smoke. There were no dishes or glassware. Breakfast was a joke.
Business response:
Ralph, thank you for choosing our hotel and taking the time to share your review. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Worst hotel I ever stayed. One of our rooms did not have any water, there were roaches. The place was very unclean.
Business response:
Thank you for sharing your review. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry for the inconvenience you faced due to the lack of water in your suite. We understand your frustration and are grateful for your patience. We hope you will stay with us another time so we can provide ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.