This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were dirty; room next door to us seemed to have long stay residents with signs posted to their door asking not to be cleaned; hallways reeked of smoke; asked for a cot and it was unbearable to sleep on - springs could be felt completely through thin mattress. Asked for assistance but got none. Just said if we didn’t want it someone else would. Told we had a room with two beds but apparently desk clerk didn’t understand the difference between “double bed” and “two beds”; Personnel were very rude and dismissive. Will be ... read more
Business response:
Susan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Won’t stay again. Dumpy. Dated. Room had multiple issues. Ceiling had holes/cracks. Towel bar in bathroom coming off wall. Whole hotel smelled like weed.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was a smoke free hotel yet our room smelled like someone was smoking. We had no maid service, this despite the fact that we had a clogged toilet. When we retuned to the hotel to sleep the clog was gone but it was not cleaned up.There were dried out pieces of toilet paper on the floor. obviously from an overflow while unclogging the toilet. We were too tired to call anyone and were leaving the next morning. The hallways and once the front entrance smelled like someone was smoking marijuana. The breakfast was awful.
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Awful. Left the hotel. Dirty, bugs, cigarettes.
Business response:
It is disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will discuss this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The rooms were very dirty, the appliances did not work, the staff is unfriendly
Business response:
Nataliya, thank you for taking the time to share your comments. We apologize for the cleanliness as well as maintenance issues in your suite and the behavior of our associates. We will discuss your concerns with the appropriate individuals to enhance our service and facilities. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The hotel was close to a grocery store
Business response:
John, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. on a positive note, we are happy you were pleased our location worked well for you. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
NO. DONT STAY HERE! The entire Hotel smelt of pot and tobacco. The pillow smelt like someone’s dirty head. The room was over all…. Icky. The Air conditioner didn’t work. I felt the need to wash my clothes as soon As I returned home. The “Breakfast” in the am was coffee and granola bars and you had to walk through cigarette smokers to get to it. The entire first floor (lobby area) stunk of smoke. I was disappointed to say the least. 142.00 and we couldn’t wait to get the hell out!
Business response:
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without... read more
I already sent a survey in - do you not read them? AVOID THIS DUMP LIKE THE PLAGUE!!
Business response:
David, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.