Extended Stay America - Rochester - Henrietta

Rickey 

on Expedia

3 years ago

Disgusting The absolute worst stay I've ever had. Upon pulling the sheets back on my son's bed, a ball of POOP 💩 rolled out with it!! Just the nastiest place ever for it to me in such a nice location. Never in life would I recommend this disgusting place to anyone. 

Mike 

on Expedia

3 years ago

I hated everything about my stay here. The entire building smelled of marijuana and was disgusting. After checking out I never saw a single staff member during my stay. My room door would not close all the way, the room looked nothing like the pictures, the fridge had mold all over it and there was clearly bed bug spray (white powder) along the floor where it meets the walls. The second night of our stay their were two prostitutes knocking on random doors looking for “work”. This was a terrible place to stay and I hope no on... read more

John 

on Expedia

3 years ago

The shower is broken and the hotel grounds are a mess.had a hard time sleeping because it was so loud. 

Susan 

on Expedia

3 years ago

Rooms were dirty; room next door to us seemed to have long stay residents with signs posted to their door asking not to be cleaned; hallways reeked of smoke; asked for a cot and it was unbearable to sleep on - springs could be felt completely through thin mattress. Asked for assistance but got none. Just said if we didn’t want it someone else would. Told we had a room with two beds but apparently desk clerk didn’t understand the difference between “double bed” and “two beds”; Personnel were very rude and dismissive. Will be ... read more

Anonymous 

on Expedia

3 years ago

Won’t stay again. Dumpy. Dated. Room had multiple issues. Ceiling had holes/cracks. Towel bar in bathroom coming off wall. Whole hotel smelled like weed. 

Jane 

on Expedia

3 years ago

It was a smoke free hotel yet our room smelled like someone was smoking. We had no maid service, this despite the fact that we had a clogged toilet. When we retuned to the hotel to sleep the clog was gone but it was not cleaned up.There were dried out pieces of toilet paper on the floor. obviously from an overflow while unclogging the toilet. We were too tired to call anyone and were leaving the next morning. The hallways and once the front entrance smelled like someone was smoking marijuana. The breakfast was awful. 

Anonymous 

on Expedia

3 years ago

Awful. Left the hotel. Dirty, bugs, cigarettes. 

Nataliya 

on Expedia

3 years ago

The rooms were very dirty, the appliances did not work, the staff is unfriendly 

John 

on Expedia

3 years ago

The hotel was close to a grocery store