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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got there at 11p and they didn't have a room, and it's just as well as while I was waiting they had a power failure and couldn't generate new keys even if they had a room. The place was also fithy, so I'm almost glad I couldn't stay there.
Business response:
Dear Guest, We appreciate you choosing us and providing your feedback. It isn't delightful to read about your experience at our hotel. It is not the impression we like our guests to have when they visit us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. Please consider this an isolated incident and allow us to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management
First as you walk into the lobby they welcome you with a carpet covered with dirt and stained reception windows. You can always tell what kind of place it is by it's entrance.This place was extremely dirty. Bed sheets have never been changed, so gross. Someones hair all around the room and in the kitchen sink, greasy spotted microwave with food particles inside and outside, rusty fridge and the best addition to it is the only chair in the room which was broken. So no place to sit besides one armchair and a bed. Like why woul... read more
Business response:
Dear Vepa, Thank you for posting a review of your stay. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay; therefore, we apologize that we did not provide you with the flawless experience you deserve, Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is different, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Man... read more
Checking in seemed to have bothered the woman working, who was upset she was off of work but had to stay to help us. We asked for the dishes and she told us to come back in 30minutes when she wasn’t there. The room smelled horribly of cigarettes, bed was uncomfortable, and the shower only flowed through the bottom so we could only take a bath. Outside people were partying in the parking lot til 4am, and inside the halls people were fighting and banging on the walls to the point where we felt unsafe. Neither one of us got any... read more
Business response:
Dear Stephanie, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us, and we will address it adequately. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
I wouldnt stay here The room was filthy, the lights were dimmed and the entire floor smelled like cigarette smoke, old and new.
Business response:
Dear Roberto, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will share your feedback with our team to prevent such problems. Again, we ... read more
Need’s to clean the place Bed sheets were dirty and we had to ask for another set of sheets before going to bed. Overall hotel was not clean from the lobby to the halls.
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is already taking steps to ensure such issues are better handled and should not be repeated. As we advance, it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely,Hotel Management
Wi-Fi didn’t work and desk girl could have cared less.
Business response:
Dear Michael, thank you for reviewing your visit to our hotel. We are sorry to know you experienced slow internet connectivity in your suite. Thank you for bringing this to our attention, and the issue has been resolved. Our front desk staff is available 24 hours a day and happy to assist in any way to ensure you have an enjoyable stay. We appreciate your business and hope to have you as our guest again soon. Sincerely,Hotel Management
Convenient location, but very old and not well kept, needs updating and more thorough cleaning.
Business response:
Dear Hien, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.