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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet didn't work and after notifying them at 12:30--it wasn't fixed 3 hours later. Called again at 4:30 and said they would call me back--didn't happen. Hours later I went to the lobby to complain and she said she would put in a 911 call for urgent help. I asked about another room (the dresser drawer was broken too) and she said none were available. I got Expedia on the phone after I returned to the room. All of a sudden rooms were available but I had to move everything. After moving she called and said the plumber was... read more
Business response:
Kathleen, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This is a dump
Business response:
Michelle, thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance so we can provide you with a much-improved stay. Sincerely, Hotel Management
My room had ants, only one burner worked shower leaked all night could not be turned off. Told front desk no discount of accommodations was offered and i stay there frequently.
Business response:
Roshawnda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, ... read more
No way to tell who works there no uniforms staff lie’s about everything gym open door not working entire week side doors not working. Car was vandalized out side my window. Ask Nancy and Francisco to file report said they did never happened more lie’s. Canceled my stay till April. Checked out 2/11/22 to go to Greece location got all the way there and clerk there said Henrietta location canceled your stay here because you yelled at her. Awful head maid stole items of food I left in laundry room for children I watched her brin... read more
Business response:
Suzette, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Within first half hour of entering the room, the towel rack fell off the wall, the toilet wouldn't flush, and 2 bed bugs crawling on bed. Immediately left and went to another hotel.
Business response:
John, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Would not recommend this property
Business response:
Brittany, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
The hotel wasn’t the cleanest. Checking was good although we did have to switch rooms because of them not being clean. There was also mold in the freezer.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.