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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had ants, only one burner worked shower leaked all night could not be turned off. Told front desk no discount of accommodations was offered and i stay there frequently.
Business response:
Roshawnda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, ... read more
No way to tell who works there no uniforms staff lie’s about everything gym open door not working entire week side doors not working. Car was vandalized out side my window. Ask Nancy and Francisco to file report said they did never happened more lie’s. Canceled my stay till April. Checked out 2/11/22 to go to Greece location got all the way there and clerk there said Henrietta location canceled your stay here because you yelled at her. Awful head maid stole items of food I left in laundry room for children I watched her brin... read more
Business response:
Suzette, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Within first half hour of entering the room, the towel rack fell off the wall, the toilet wouldn't flush, and 2 bed bugs crawling on bed. Immediately left and went to another hotel.
Business response:
John, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Would not recommend this property
Business response:
Brittany, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
The hotel wasn’t the cleanest. Checking was good although we did have to switch rooms because of them not being clean. There was also mold in the freezer.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Disgusting The absolute worst stay I've ever had. Upon pulling the sheets back on my son's bed, a ball of POOP 💩 rolled out with it!! Just the nastiest place ever for it to me in such a nice location. Never in life would I recommend this disgusting place to anyone.
Business response:
Rickey, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I hated everything about my stay here. The entire building smelled of marijuana and was disgusting. After checking out I never saw a single staff member during my stay. My room door would not close all the way, the room looked nothing like the pictures, the fridge had mold all over it and there was clearly bed bug spray (white powder) along the floor where it meets the walls. The second night of our stay their were two prostitutes knocking on random doors looking for “work”. This was a terrible place to stay and I hope no on... read more
Business response:
Mike, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The shower is broken and the hotel grounds are a mess.had a hard time sleeping because it was so loud.
Business response:
John, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.