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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me gusto nada de echo muy mal servicio y atención al cliente cuando llegue después d Euán viaje de casi 7 horas me habían cancelado mi reserva y habían revendido mi estadía sin mi siquiera haberme notificado horrible la forma en que el personal tomó esto sin importarles nada yo viajaba con mi hija con discapacidad de verdad horrible .
Business response:
Dear Areadna, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Bad
Business response:
Dear Yi Peng, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Terrible! Walking in - dirty, bad smell, unmanned desk for 17 minutes because they were cleaning a room for a new customer at 10:30pm. When they returned, was told didn't have a room for us, even though we booked through hotels.com - They searched and found us a room - elevator and hallways disgustingly dirty. Went to go into room and heard others in the room! Tried to get another room, after 15 minutes of waiting/looking, we left to try to find another hotel to stay at. To be honest it was super annoying to not have a room ... read more
Business response:
Dear Melissa, thank you for posting a review. We are very sorry for the inconvenience you had with us. Please allow us to review the situation. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
"$30 Motel for only $175" We stay in Rochester 4 times a year so decided to try Extended Stay America Suites. Weird vib the second we pulled up. Three shady methed out girls hanging around the lobby door, first bad vib, no one at front desk at 3:30pm, finally a cleaning lady checked me in, strike 2. Got into room, 5 empty stinky milk jugs under sink (see pics) and left over can of jambalaya (see pics)? Strike 3. Bathroom in rough shape vent falling off wall along with shower curtain and broken chair in living room, strike 4.... read more
Disgusting and overpriced Our stay was originally planned for 2 nights but we cancelled the second night and went home early because the conditions were so bad. First: we reserved a room with a king bed, but we were told that no king beds were available and the desk clerk said "when you reserve through a 3rd party there are no guarantees you get what you reserved." We were not offered any discount and we were told to speak to the manager in the morning. Next: The first room we were given was filthy, and we had to request a d... read more
Business response:
Dear Guest, thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
No one was at the front desk when I arrived, waited for 10 minutes, rang the bell twice. Then when "T" arrived, let's just say she was less than pleasant. The room...pubic hair in the tub, food left in the freezer, bath mat was still wet, carpet was wet too. And I mean the whole carpet, not just a spot, maybe it was cleaned but there were apparently some plumbing problems. "T" answered the phone and told a customer that while I was waiting for my keys. It is also extremely loud. Thank God I only have to stay here 1 night. Al... read more
Business response:
Dear kristine, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
The service was good but the cleanliness of the room wasn’t good.
Business response:
Dear Charmaine, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.