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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like smoke in none smoking rooms. People bbq in parking lot. Drinking in parking lot. People partying in parking lot.
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Beware - we books 2 rooms on 2 separate reservations on Expedia. The night before the corporate reservations even offered to book the room while I spoke to him and instead I booked on Expedia. We arrived around 8:30pm after traveling about 10 hours that day and were told that no rooms were available at all. No communication UNTIL we walked in. We had to travel another 1.25 hours east to find two more suitable rooms. No compensation by the hotel. Only a sad bearer of bad news. I felt sorry for her.
Business response:
Thank you for taking the time to review your stay. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
when you book online a week in advance, drive 900 miles and just want to crash DON’T come here. i show up at 10PM and they sold my room. i had to drive another 125 miles to get a room in syracuse. btw, the place is a looks and smells like a urinal at rich stadium.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I booked a hotel room here through Expedia. Arrived, gave the front desk my name. They had the reservation and said that Expedia was supposed to phone me and tell me that the the hotel didn't have a room for me. Zero customer service, zero explanation. I was stuck with no place to stay. I was not even permitted house a restroom. I need tome refunded from Expedia.
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
They gave away our room before we got there. Not cool.
Business response:
Thank you for the feedback. We are sorry for the issue you experienced at time of check-in and regret that we were unable to accommodate you this time. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Expedia was the problem apparently - we arrived at the hotel at 11:30 on the first night of our reservation and were told we do not have a room for you. This after Expedia had already confirmed, multiple times, and took my money. The very nice but on the spot clerk kept referring to the "third party" as the problem - as in Expedia. The folks at Extended Stay did what they could to help but I ended up having to sleep on the floor. I highly recommend confirming your room with with the hotel itself - Expedia is not reliable it ... read more
Business response:
Thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,078 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.