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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5 minutes from my event! Had to switch from the king size bedroom to 2 double beds because of loud vibrating noise beside elevator. Staff very accommodating and found a much better room. Room was overheated and took about 4 hours to normalize . Loud noises at 1 pm from stairwell woke me up alarmed. Hotel needs better protection control with side door entry. Would stay again though because of good price and location to my event.
Business response:
Patrizia, thanks for evaluating your experience at our hotel. We are pleased to know you liked our convenient location and the affordable pricing. However, we are sorry for the noise issue you which disturbed your sleep while being here. Thanks once more for your constructive feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
Noises smelly dirty It was loud children in the hall bed was hard ceiling in bathroom falling dirty and peeling. The fridge snelked
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
stay Had to stay because of storm in the area -- too bad to drive home
Business response:
Deborah, thank you for staying at Extended Stay America. We are glad you had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Glenn, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was excellent--clean, comfortable bed, and a nice utility kitchen. The only negative was that the building is not built to block sound, so I heard quite a bit of sound from rooms nearby and above me that interfered with my sleep.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Okay motel Basically all was good. Little issue with the bathroom. Plenty clean enough, but commode water levels are too high. Things get wet that really shouldn't.
Business response:
Bob, thanks for choosing Extended Stay America for your needs. We are pleased to know you enjoyed your stay with us and our facilities along with our service were to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to serve you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Clean and affordable hotel The staff were courteous, and the rooms were clean. However, there were other guest who were extremely disturbing in middle of night. They were screaming and fighting in the parking lot at 2:30am, and as a result I was completely unable to sleep. Good location, but clearly something needs to be done about guests partying, doing drugs and disrupting other guests!!!!
Business response:
Thank you for being our recent guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.