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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful room condition Condition of room was awful. Smelled of smoke. Carpet had burns and stains. Shower curtain rod broken. They could not move me to another room so we checked out after one night and went to a different hotel.
Business response:
Robert, thank you for sharing your review. We regret we were not able to accommodate you in another suite and that you had to leave us earlier than expected. We are also sorry for the issues you faced in your suite and the inconvenience this caused. We have shared your feedback with our housekeeping team, and we are working with them to fix the problems you outlined. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Not memorable The whole place smelled like smoke. There were no dishes or glassware. Breakfast was a joke.
Business response:
Ralph, thank you for choosing our hotel and taking the time to share your review. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Worst hotel I ever stayed. One of our rooms did not have any water, there were roaches. The place was very unclean.
Business response:
Thank you for sharing your review. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry for the inconvenience you faced due to the lack of water in your suite. We understand your frustration and are grateful for your patience. We hope you will stay with us another time so we can provide ... read more
The toilet didn't work and after notifying them at 12:30--it wasn't fixed 3 hours later. Called again at 4:30 and said they would call me back--didn't happen. Hours later I went to the lobby to complain and she said she would put in a 911 call for urgent help. I asked about another room (the dresser drawer was broken too) and she said none were available. I got Expedia on the phone after I returned to the room. All of a sudden rooms were available but I had to move everything. After moving she called and said the plumber was... read more
Business response:
Kathleen, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This is a dump
Business response:
Michelle, thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance so we can provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.