This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place stunk really bad.... mistakenly got a smoking room and it smelled awful... almost enough for me to bail and go somewhere else....
Business response:
Kavin, thank you for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America - Rochester – Henrietta we invite you to visit us again! Sincerely, General Manager
典型的モーテル チェックインのフロントのお兄さんは、フレンドリーで良い。 駐車場には大型トレーラーなども停まっていていて、働く人の宿という印象。 コーヒーメーカーは貸してくれるが、淹れるべきコーヒーパックがあるわけではない。 すぐ隣にモールがあるので、ビール、軽食などの買物には便利。
Business response:
Thank you for choosing our hotel and sharing your experience. Although you enjoyed our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
This was a busy weekend with both large universities graduating. Prices were extremely high. Everything went well although a better ventilations system would have been useful to clear away the food odors in the hall and stairwells.
Business response:
Keg, thank you for choosing to stay with us and for posting a review. We're glad you enjoyed some aspects of your visit. That being said, we want to apologize for the problem you experienced that kept you from having a perfect visit. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, General Manager
Nice and clean - just showing use and wear. Very pleasant. Staff was superior - very helpful.
Business response:
Ellen, it was a pleasure to have you as our guest at Extended Stay America - Rochester - Henrietta. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
The hotel staff and facility were fine, unfortunately we had a room with smokers which left a smell which reminded me of the local college bars during the 80's.
Business response:
Thank you for your review. Although you liked our service and facilities, I apologize for the smell of smoke you experienced in your room. We work hard to provide a clean and comfortable environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Good Good
Business response:
Thank you for being our guest at Extended Stay America - Rochester - Henrietta. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
nasty and unclean was there for my aunts funeral - depressing enough but topped with a completly nast unclean room was icing on the cake was told i would be reimbursed for 1 day but...still waiting
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.