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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting The absolute worst stay I've ever had. Upon pulling the sheets back on my son's bed, a ball of POOP 💩 rolled out with it!! Just the nastiest place ever for it to me in such a nice location. Never in life would I recommend this disgusting place to anyone.
Business response:
Rickey, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I hated everything about my stay here. The entire building smelled of marijuana and was disgusting. After checking out I never saw a single staff member during my stay. My room door would not close all the way, the room looked nothing like the pictures, the fridge had mold all over it and there was clearly bed bug spray (white powder) along the floor where it meets the walls. The second night of our stay their were two prostitutes knocking on random doors looking for “work”. This was a terrible place to stay and I hope no on... read more
Business response:
Mike, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The shower is broken and the hotel grounds are a mess.had a hard time sleeping because it was so loud.
Business response:
John, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Rooms were dirty; room next door to us seemed to have long stay residents with signs posted to their door asking not to be cleaned; hallways reeked of smoke; asked for a cot and it was unbearable to sleep on - springs could be felt completely through thin mattress. Asked for assistance but got none. Just said if we didn’t want it someone else would. Told we had a room with two beds but apparently desk clerk didn’t understand the difference between “double bed” and “two beds”; Personnel were very rude and dismissive. Will be ... read more
Business response:
Susan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Won’t stay again. Dumpy. Dated. Room had multiple issues. Ceiling had holes/cracks. Towel bar in bathroom coming off wall. Whole hotel smelled like weed.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was a smoke free hotel yet our room smelled like someone was smoking. We had no maid service, this despite the fact that we had a clogged toilet. When we retuned to the hotel to sleep the clog was gone but it was not cleaned up.There were dried out pieces of toilet paper on the floor. obviously from an overflow while unclogging the toilet. We were too tired to call anyone and were leaving the next morning. The hallways and once the front entrance smelled like someone was smoking marijuana. The breakfast was awful.
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Awful. Left the hotel. Dirty, bugs, cigarettes.
Business response:
It is disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will discuss this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The rooms were very dirty, the appliances did not work, the staff is unfriendly
Business response:
Nataliya, thank you for taking the time to share your comments. We apologize for the cleanliness as well as maintenance issues in your suite and the behavior of our associates. We will discuss your concerns with the appropriate individuals to enhance our service and facilities. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The hotel was close to a grocery store
Business response:
John, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. on a positive note, we are happy you were pleased our location worked well for you. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.