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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave away our room before we got there. Not cool.
Business response:
Thank you for the feedback. We are sorry for the issue you experienced at time of check-in and regret that we were unable to accommodate you this time. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Expedia was the problem apparently - we arrived at the hotel at 11:30 on the first night of our reservation and were told we do not have a room for you. This after Expedia had already confirmed, multiple times, and took my money. The very nice but on the spot clerk kept referring to the "third party" as the problem - as in Expedia. The folks at Extended Stay did what they could to help but I ended up having to sleep on the floor. I highly recommend confirming your room with with the hotel itself - Expedia is not reliable it ... read more
Business response:
Thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Disgusting. Dog poop in the corner of our room. Hair all over the shower/tub. Looks like the room hasn't been cleaned for a long time. Dirt and grime everywhere. Room smelled like cigarette smoke and urine.
Business response:
Amanda, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
DON'T STAY HERE The room reserved wasn't available. They gave us a key to another room... when we owned the door someone was sleeping in the room! OMG. The second bed in our was a sleeper sofa with stains all over the mattress. YUK! And to make it worse... they had no sheets available for the mattress... even when asked! DON'T STAY HERE.
Business response:
Robert, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
We I got they they didn’t have my room and I I to find another hotel
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Nice People but wont be back Had to move to 2 different rooms. Charged me double. The people were nice. They seem overwhelmed with the maintaining of the property. Loud people. Fire alarms going off nightly. Luckily my guests found the humor in the whole thing. If you are looking to save money, the place I guess serves its purpose. I would not book this place for someone else.
Business response:
Darryl, thank you for being our guest. We truly regret the inconvenience you had during your stay. We are sorry for being unable to deliver excellent service and the noise issues that impacted your visit. We will utilize your comments to enhance our guest experience. We are also sorry for the billing-related concerns. If you have any queries, please feel free to get in touch with our associates at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel... read more
Worst place to stay It was the most disgusting place I have ever stayed changed rooms because the first one wasn’t even clean pee still in the toilet and the second room had a smell the janitor that was cleaning was unprofessional and dressed inappropriately will never stay again!!!
Business response:
Angelica, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.