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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldnt stay here The room was filthy, the lights were dimmed and the entire floor smelled like cigarette smoke, old and new.
Business response:
Dear Roberto, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will share your feedback with our team to prevent such problems. Again, we ... read more
Need’s to clean the place Bed sheets were dirty and we had to ask for another set of sheets before going to bed. Overall hotel was not clean from the lobby to the halls.
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is already taking steps to ensure such issues are better handled and should not be repeated. As we advance, it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely,Hotel Management
Wi-Fi didn’t work and desk girl could have cared less.
Business response:
Dear Michael, thank you for reviewing your visit to our hotel. We are sorry to know you experienced slow internet connectivity in your suite. Thank you for bringing this to our attention, and the issue has been resolved. Our front desk staff is available 24 hours a day and happy to assist in any way to ensure you have an enjoyable stay. We appreciate your business and hope to have you as our guest again soon. Sincerely,Hotel Management
Convenient location, but very old and not well kept, needs updating and more thorough cleaning.
Business response:
Dear Hien, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
I was scammed You sold me a room that didnt exist i drove an hr out of my way just to learn the hotel was booked despite me having a booking confirmation through your service. Your customer support was not helpful. Will never use this service again. I had to sleep in my car.
Business response:
Dear Joseph, please accept our apologies for not meeting your expectation and for the issues you experienced with your reservation, which was also not handled to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures to know what went wrong. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
This property overbooked, so when I arrived I was sent to another ESA hotel in a nearby town. I picked this hotel solely on it's availability and location near my destination, so going further away was disappointing. If I had to stay further away, I would have chosen a different hotel. There were many other groups that were overbooked as well. I hope they all had transportation.
Business response:
Dear Kimberly, thank you for choosing us. We are sorry for the inconvenience caused to you due to not getting the room to the selected location and moving to a new one. Your feedback is shared with the appropriate individual to check on what went wrong. In the meantime, let us know if there is anything we can do to leave you with a better impression of our hotel. Please give us a second chance to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
I did not like the fact that when I arrived at the hotel after midnight there was a sign saying they had no vacancies. I had no vehicle and no room after midnight in a town I'm not familiar with
Business response:
Dear Daniel, we are sorry for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we regret this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.