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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Staff are great, make you feel like family Cant do enough for you.....!!!!! Stayed many times, and will continue too
Business response:
Carl, thank you for being loyal to Extended Stay America. We are thrilled to read we are always able to impress you with our hospitality and that you enjoy your time with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very basic hotel. The room was clean but sparse. We were first given a handicapped room with low sink and closet. There was an unpleasant odor in the room so we asked to switch. When we arrived in the new room we failed to notice that the bed was only a double. Definitely noticed when we went to bed! We are used to a king size and had trouble negotiating Teflon Barrie bed all night. We found out the next morning that my mother who had a room to herself was given one with 2 beds. Lesson learned: be specific about what you req... read more
Business response:
Amy, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Kathleen, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Sasondra, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Great choice We stayed for two nights and it’s a very clean hotel in a good location. There’s easy access to the freeway, downtown, food, grocery store, liquor store, etc. Check in was seamless and the clerk was beyond friendly, which is nice and even gave us a call after check in to ensure we were satisfied with the room! I didn’t like having to carry my dishes to my room, but that is not a deterrent for me; I would definitely stay here again. I’m shocked that this location only shows 2.5 stars..should be higher.
Business response:
Shalon, thanks for sharing details of your visit to Extended Stay America. We are delighted to read you liked our convenient location as it was perfect for your needs and you were impressed with the courteous service provided by our staff. On behalf of everyone here, we appreciate you for highlighting our efforts and look forward to your future visit the next time your travels bring you our way. Sincerely, Hotel Management
I was not pleased with my stay. The elevator was dirty and reeked of urine. My bed had someone else's hair in it as well as ashes. It was a smoking section but that does not mean it does not need to be clean. The evening staff did not resolve the elevator problem when I mentioned it to her and i changed my own sheets before going to bed. The morning staff heard me out and I appreciated that at least.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Laree, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.