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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I purchased items so that I can have in my room to eat due to sometimes my legs hurt to walk long distances. Upon my check in my fridge unit was off and none working. I turn it on and put my items in it, the next morning my items were sweating and hot and spoiled. I went to the front desk to make it known and was told to wait until a room became available in a hr. I left and came back and a room was still not available I gave my number to be notified and still no call. I reached out through email to true manager with my conc... read more
Business response:
Dear Malachai, thank you for staying with us. We are very sorry for the inconvenience you had during your stay. We understand that no explanation of these issues can change your recent experience. Your feedback is important to us, and we will use it to improve our services in the future. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this ... read more
Terrible. StFf has no idea what customer service is. Floors were sticky. Checkin was very bad.
Business response:
Dear Todd, thank you for choosing our hotel. It is disappointing to learn of the issues you experienced with our front desk during check-in. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have shared your comments with our team so we can take the appropriate action moving forward. Th... read more
Booked online. When I arrived no one at the front desk except for other travelers. Someone confirmed the front desk clerk had two jobs and left the property to go to the other job. Other hotels booked and had no place to stay. Took orbitz an “ investigation” before my card was refunded. No JOKE
Business response:
Dear Kimberly, thank you for your feedback. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Had to leave an hour after check in due to a fire, need my refund back and
Business response:
Dear Lidya, thank you for choosing us. Please accept our most apologies for the inconvenience caused due to the fire issue that happened during your stay. Please feel free to reach out to the hotel desk for further assistance. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
DO NOT STAY HERE. It is a death trap looking for a place to happen. The smoke/fire alarm was removed in our unit. The cord for the bed light was cut. The curtains were falling off the he wall. The chair was missing the the room as per pictures on web site photos. The alarm clock was broken. Got a contact high from the smell of weed at the front desk, and so much more. No ice in the building( you need to make your own in the fridge of the unit. As told by the front desk. No cups in room to get a drink of water. No amenities t... read more
Business response:
Dear Todd, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an o... read more
No me gusto nada de echo muy mal servicio y atención al cliente cuando llegue después d Euán viaje de casi 7 horas me habían cancelado mi reserva y habían revendido mi estadía sin mi siquiera haberme notificado horrible la forma en que el personal tomó esto sin importarles nada yo viajaba con mi hija con discapacidad de verdad horrible .
Business response:
Dear Areadna, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Bad
Business response:
Dear Yi Peng, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.