This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything
Business response:
Dear Shelicka, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Disorganized and run down looking.
Business response:
Dear Kaitlin, Thank you for choosing us and reviewing your experience. We value your comments as we continually grow and improve from our guest's feedback. We regret this visit did not meet your expectations and hope you will accept our apologies for the inconvenience. We will share your remarks with the concerned individuals to see what went wrong and prevent future occurrences. We hope you consider this an isolated incident and revisit us for a more satisfying stay.Sincerely,Hotel Management
Awful.......just plain awful!! Having stayed in MANY Extended Stay America hotels as I work throughout the county..... I have to say this is one of the worst hotels I have ever stayed in!! No cooking utensils.....no coffee..... Plus it was just overall dirty!! Even the floor was gross. THANK GOD I was able to get out of this longer term stay after only one night!!
Business response:
Dear Gregory, Please accept our apologies for not meeting your expectations during your visit. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future gues... read more
It was a dirty entrance, rug needed vacuuming, elevator was dirty too. The first room was awful and smelled of chemical cleaners. Mold in the bathroom. It needs an overhaul of maintenance. The rug was stained. The Formica counter tops worn. The TV was broken. We moved to a different room.
Business response:
Dear Patricia, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.