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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, clean but outdated hotel.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you enjoyed our great location and found the hotel clean. We appreciate your comments regarding the need for updates, and we’re actively working on improvements to enhance our guests' experiences. Your feedback is important to us, and we’ll take it into consideration as we move forward with renovations. We’d love to welcome you back for an even better stay in the future. Sincerely, Hotel Management
Worst hotel I’ve stayed at in years I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out... read more
Business response:
Dear Guest, We sincerely apologize for the many inconveniences you experienced during your stay. We understand how frustrating it must have been to find the kitchen under-equipped, appliances in poor condition, and breakfast not meeting expectations. We also regret the issues with the bathroom outlets and uncomfortable bedding. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We’re committed to improving our guest experience and truly regret that we fell short during your vi... read more
Not awful, but not great A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the key card, lamps, and toilet seat. Our maintenance team will address these concerns to ensure they are promptly fixed. We’re glad to hear the bed was comfortable and the heating/AC worked well for your stay. We strive to provide a better experience for all our guests, and your comments will help us improve. We hope you give us another chance to welcome you back and provide a more seamless stay. Sincerely, Hotel Management
TV was not working when I checked in. Room needed a refresh.
NOPE No way Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your visit, especially regarding the odors you encountered in the hallway and room. We understand how important a clean, smoke-free environment is, particularly for guests with allergies and sensitivities. Your comments have been shared with our team so we can address this issue and improve our standards. We regret that your stay was cut short and would love the chance to better serve you in the future. Sincerely, Hotel Management
Stayed for 1 night room smelled there was also no shampoo
Business response:
Dear Guest, We apologize for the unpleasant odor you experienced in your room and for the inconvenience of not having shampoo readily available. Guest comfort is very important to us, and we encourage guests to request any missing amenities at the front desk as we are happy to assist. Your comments have been shared with our housekeeping team to address these concerns promptly. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management
If you’ve ever stayed at an Extended Stay American, then you’re aware of the deal. It’s a mix of longer term residents and travelers, that inherently brings a certain atmosphere. It’s not luxury, it’s not quiet, and the breakfast is not robust. However, the staff is friendly, the rooms are generally clean (if not very worn in), and for the price, it’s hard to expect much more. I wouldn’t choose it for a family vacation or a romantic getaway, but for a night or two passing through, it’s worth a look.
Business response:
Dear Guest, Thank you for your detailed feedback. We appreciate your understanding of the nature of Extended Stay America and are glad to hear you found our staff friendly and the rooms generally clean. While we aim to provide value and comfort, we understand that the atmosphere may not be suited for all occasions. We hope to continue offering you a comfortable stay during your travels and look forward to welcoming you back whenever you're passing through again!Sincerely,Hotel Management
Short term/good stay Staff was friendly Room was clean and tidy. Minor maintenance would help with review. Overall good stay for decent fee
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you had a good stay and appreciated our friendly staff and clean, tidy room. We also value your suggestion regarding minor maintenance needs and will share it with our team for prompt attention. Guest insights like yours help us improve and continue offering great value at a fair rate. We truly appreciate your stay and look forward to welcoming you back with detailed care and an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.