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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had better stays at lesser price Had to change rooms because TV was out of order, 2nd room had a slight sewer smell, no more rooms available. Plus the hallway had the smell of smoke all wkend.
Business response:
Dear Henley, We apologize for the inconvenience you experienced during your stay. It is regrettable that you had to change rooms due to TV issues and encountered a sewer smell in the second room. We understand the importance of a comfortable and odor-free environment. Additionally, we apologize for the smell of smoke in the hallway. Rest assured, we take your feedback seriously and will promptly address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your un... read more
Room was okay.
Business response:
Dear James, We're glad to hear that you found your room at Extended Stay America satisfactory. Your comfort is our priority, and we're here to ensure you have a pleasant stay. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management
Not the best place but it worked for the night and no complaints. The staff was very friendly.
Could hear everything in other rooms
Business response:
Dear Arthur, Thank you for your feedback. We're sorry to hear about the noise issues during your stay. Ensuring a peaceful environment is important to us, and we are looking into ways to enhance sound insulation in our rooms. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more serene experience in the future.Sincerely,Hotel Management
Convenience
Business response:
Dear Maria, We are delighted to read that you found Extended Stay America convenient for your stay. Providing a convenient experience for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we appreciate your positive feedback. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Clean and quiet area just off the main drag. My only knock is the dated carpet and the marred furnishings in the room, but it appears that they are gradually refurbishing rooms and going to laminate.
Business response:
Dear Bob, Thank you for your feedback and for choosing to stay with us at Extended Stay America. We appreciate your comments regarding our clean and quiet location. We are actively working on refurbishing our rooms, including updating the carpet and furnishings. Your observations are valuable to us as we strive to enhance our guests' experience. We hope you'll visit us again to see the improvements we are making. Your satisfaction is important to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.