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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Foul odor in room
Business response:
Dear Wendell, We sincerely apologize for the unpleasant odor you encountered in your room. Our top priority is providing a clean and comfortable environment, and we regret falling short. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your feedback is important to us, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
Necesitan un area para los perros..
Business response:
Dear Jayson, Thank you for your feedback. We appreciate your suggestion for a designated area for dogs. It is important to provide a comfortable stay for all guests, including those traveling with pets. We will consider your feedback as we continually evaluate and improve our amenities and services. We look forward to welcoming you back.Sincerely,Hotel Management
Amazing
Business response:
Dear Kaela, Thank you for your wonderful feedback! We’re thrilled you had an amazing experience at Extended Stay America. We look forward to your next visit!Sincerely,Hotel Management
good location
Had better stays at lesser price Had to change rooms because TV was out of order, 2nd room had a slight sewer smell, no more rooms available. Plus the hallway had the smell of smoke all wkend.
Business response:
Dear Henley, We apologize for the inconvenience you experienced during your stay. It is regrettable that you had to change rooms due to TV issues and encountered a sewer smell in the second room. We understand the importance of a comfortable and odor-free environment. Additionally, we apologize for the smell of smoke in the hallway. Rest assured, we take your feedback seriously and will promptly address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your un... read more
Room was okay.
Business response:
Dear James, We're glad to hear that you found your room at Extended Stay America satisfactory. Your comfort is our priority, and we're here to ensure you have a pleasant stay. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.