Extended Stay America - Rochester - Henrietta

Business response:

Thank you for your kind words, Tamara! It’s wonderful to hear that your stay at Extended Stay America was excellent and that the team helped make it a pleasant experience. Your feedback is truly appreciated, and we look forward to welcoming you again in the future!Sincerely,Hotel Management 

Business response:

Dear DOMINIQUE, We sincerely apologize for the housekeeping issues you experienced during your stay. Cleanliness is a top priority for us, and we regret that we did not meet your expectations. Your comments have been shared with our housekeeping team to ensure improvements are made. We truly appreciate your patience and understanding as we work to enhance our services. We value your business and hope to have the opportunity to provide you with a much more satisfying experience during your next visit.Sincerely,Hotel Managemen... read more

Business response:

Dear LaVar, Thank you for your feedback! We're delighted to hear you had a great stay at Extended Stay America. Providing a comfortable and enjoyable experience is always our goal, and we appreciate your kind words. Your support means a lot to us, and we look forward to welcoming you back for another positive stay in the future.Sincerely,Hotel Management 

Business response:

Dear Audra, Thank you for your feedback! We’re pleased to hear that you found our hotel to be a nice, clean place to rest for the night. Providing a comfortable and well-maintained environment for our guests is always our priority. We appreciate your visit and look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management