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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Deal. Clean. Convenient. Staying in the area for the weekend for hockey at Tim Horton's IcePlex. Convenient location to rink, Tops and restaurants. Very nice accommodations at a reasonable price..
Good enough if ur looking for something cheap, don’t come on a holiday tho, they bump up the prices by a lot. Very Car Centric not walkable at all
Business response:
Dear Andres, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by pricing fluctuations during holidays. Our goal is to offer affordable accommodations year-round. Regarding walkability, we understand the importance of accessibility and will consider this in our future planning. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management
No shampoo, old furnitures and rusty appliances. Carpet needs replacement, lots of hard to move stains.
Business response:
Dear Bijoux, Thank you for your feedback. We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of shampoo, outdated furniture, rusty appliances, and carpet stains is concerning. We are committed to providing a comfortable and enjoyable experience for our guests, and we take cleanliness and maintenance seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your ... read more
I love this hotel It’s very convenient for me and my family
Business response:
Dear Maria, Thank you for your positive feedback about your stay at Extended Stay America! We're thrilled to hear that you and your family find our hotel convenient. Providing a comfortable and convenient experience for our guests is our top priority. We look forward to welcoming you and your family back soon!Sincerely,Hotel Management
Family stay My family stay was good.
Business response:
Dear David, Thank you for choosing our hotel for your visit to the area. While we are glad you and your family were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. We would love another chance to bestow the hospitality we customarily provide. Thank you again for your feedback, and ... read more
NOT SO GOOD!
Business response:
Dear Guest, We are truly sorry to hear that your experience fell short of expectations. Our goal is to provide a comfortable and enjoyable stay, and we apologize for any shortcomings you encountered. Your feedback is invaluable, and we will use it to address areas needing improvement. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Hotel had a weird smell. Some of the furniture is pretty worn. Bed was hard with stiff, scratchy sheets. There was no oven with 2 electric burners, a decent size refrigerator, an ancient microwave, sink, cabinets and countertops. No coffee maker/no dishes. The coffee at breakfast tasted kinda moldy. (After a couple sips, I tossed it out) I don’t mind the “grab n go” concept, but you have to make sure you go early enough or all of the muffins and oatmeal (things to eat) are gone. I wish they had had a fruit grab and go option... read more
Business response:
Dear Michelle, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We value your input and hope to have the opportunity to welcome you back for a much more comfortable stay in the ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.