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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left immediately. The room was disgustingly dirty. Very disappointed in management. Refused a refund. Highly discourage this option. Booked the Marriott down the street and went there instead.
Business response:
Dear Keith, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Uncomfortable room
Business response:
Dear Tyrece, Thank you for sharing your feedback. We are sorry to hear that your room did not provide the level of comfort you expected. We understand how important a restful environment is for our guests, and we apologize for not meeting your expectations. Your comments have been shared with our team, and we will evaluate ways to improve the overall comfort of our accommodations. We are committed to making improvements where necessary and would welcome the opportunity to host you again in the future. We are confident that y... read more
Very reasonably priced for the area. I reserved a double queen room. When I arrived, they had given the room to someone else. To make things right, they gave me 2 single rooms for the price of one. Rooms were clean, but kitchens were a little dated. An ice machine on the property would have been nice. All in all, a very good stay.
Very clean great staff
Business response:
Dear Taylor, Thank you for your kind feedback! We’re thrilled to hear you enjoyed your stay and found the cleanliness and our staff’s service to your satisfaction. Providing a welcoming and well-maintained environment is our top priority, and it’s wonderful to know our team left a positive impression. Your words inspire us to continue delivering exceptional hospitality. We look forward to hosting you again at Extended Stay America and ensuring another memorable experience. Sincerely,Hotel Management
it was okay but the mold in the room was so bad it stunk in the room
Business response:
Dear Krystal, We sincerely apologize for the mold issue you encountered during your stay. This is certainly not the standard we strive to maintain, and we understand how unpleasant it must have been. We are addressing this concern with our maintenance team to ensure that this issue is resolved. Your comfort is our priority, and we hope you will give us another chance to provide you with a more enjoyable stay. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.