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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were garbage bags in the hallway. The elevator did not work. The bathtub had a slow drip.
Business response:
Dear Ralph, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve clean, well-maintained, and comfortable accommodations while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, ... read more
Nice people here. The rooms are a little old, but the location is good and it was clean. We had two small dogs, and they were very accommodating.
Good Value Facility (particularly carpets in high traffic areas) was slightly dated but room was nice enough and seemed to be clean. Reasonably priced. Convenient to lots of sports venues, shopping and eateries.
Business response:
Dear Robert, Thank you for choosing us. We are glad you were pleased with your stay and appreciated our location with many sports venues, shopping, and eateries. However, we are sorry for the disappointment with the carpet in the public area. Your observations will be shared with the management for improvement. In the meantime, our housekeeping team will keep it fresh and clean until any changes are implemented. Considering our reasonable price, we hope you return and enjoy a better hotel experience.Sincerely,Hotel Managemen... read more
Wifi was not working.
Business response:
Dear Chuck, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our complimentary WiFi, which kept it from being perfect. We will have our service provider check and fix this immediately. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.