Extended Stay America - Rochester - Henrietta

Business response:

Thank you for your kind words, Tamara! It’s wonderful to hear that your stay at Extended Stay America was excellent and that the team helped make it a pleasant experience. Your feedback is truly appreciated, and we look forward to welcoming you again in the future!Sincerely,Hotel Management 

Business response:

Dear Emily, We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we apologize if we fell short during your stay. Your comments will be shared with our team to address any issues and ensure improvements. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear DOMINIQUE, We sincerely apologize for the housekeeping issues you experienced during your stay. Cleanliness is a top priority for us, and we regret that we did not meet your expectations. Your comments have been shared with our housekeeping team to ensure improvements are made. We truly appreciate your patience and understanding as we work to enhance our services. We value your business and hope to have the opportunity to provide you with a much more satisfying experience during your next visit.Sincerely,Hotel Managemen... read more

Business response:

Dear LaVar, Thank you for your feedback! We're delighted to hear you had a great stay at Extended Stay America. Providing a comfortable and enjoyable experience is always our goal, and we appreciate your kind words. Your support means a lot to us, and we look forward to welcoming you back for another positive stay in the future.Sincerely,Hotel Management 

Business response:

Dear Marissa, We’re sorry to hear about the inconveniences you experienced, including the availability of blow dryers and the deposit policy. Our goal is to provide clear communication and a smooth stay, and we regret if expectations were not met. We appreciate your patience and will review these concerns with our team to improve. Your input is valuable to us, and we hope to provide a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Audra, Thank you for your feedback! We’re pleased to hear that you found our hotel to be a nice, clean place to rest for the night. Providing a comfortable and well-maintained environment for our guests is always our priority. We appreciate your visit and look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management