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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process was quick and simple. Bed was comfortable. Two light fixtures did not work. Several stains, worn paint, etc in the room. For one night's stay that wasn't a huge deal. I wasn't thrilled to be woken at 3AM by a staff member vacuuming the hallway.
Business response:
Dear Elaine, Thank you for choosing us and sharing your feedback. We appreciate your positive comments regarding the quick check-in and comfortable bed at Extended Stay America. Your feedback about the maintenance issues is valuable, and we'll address it promptly to enhance our guests' experience. We apologize for the inconvenience caused by the early morning noise and hope it didn't overshadow your stay. We look forward to welcoming you back for an even more enjoyable visit.Sincerely,Hotel Management
Very pleasant
It was very comfortable
Business response:
Dear Jamera, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management
The rooms where very gloomy and out of date
Business response:
Dear Jamera, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
It was not what I expected - it was okay & I would stay there again but for a few dollars more I would stay somewhere else.
Business response:
Dear Kathleen, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Hotel Management
It was just ok. Check in went smoothly. It would have been more efficient if the signature pad was working on the lobby side of the counter, so the receptionist didn't have to keep positioning hers through the opening each time. The receptionist that checked us in was very friendly and made us laugh. Our room floor was dirty. It was obvious the dirt was swept to the corners of the bathroom. This hotel would in a pinch.
Business response:
Dear Wendy, We appreciate your feedback on your recent stay. It's great to hear that the check-in process was smooth and you found the receptionist friendly. We're sorry to hear about the cleanliness concern, and we'll certainly address this to ensure our rooms meet our high standards. Thank you for choosing our hotel, and we hope you consider staying with us again in the future. Your satisfaction is important to us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,238 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.