Extended Stay America - Rochester - Henrietta

Business response:

Dear Guest, Thank you for your feedback! We appreciate you giving us a chance and are glad your stay was satisfactory. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we’d love to know how we can make your next visit even better. Your insights help us improve, and we’re always here to enhance your stay. We hope to have another opportunity to exceed your expectations. We look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for mentioning our friendly team. We are delighted to know that our staff made a positive impression during your stay. Providing warm and welcoming service is something we take great pride in, and your kind words reinforce our commitment to guest satisfaction. We appreciate your support and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Please accept our apologies for a stay that did not meet your expectations. Our guest satisfaction is important to us. Therefore, we regret your disappointment regarding your room and the few oversights you encountered. We appreciate you bringing this to our attention and are grateful for your patience. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management