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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very friendly and helpful staff. Guests were smoking near property even though posted not to do so.
It seems an old property
Business response:
Thank you for your feedback, Kamalesh. We appreciate your comments and are glad you had a positive experience overall. At Extended Stay America, we are continually working on improvements to enhance our guests' comfort. We hope to have the opportunity to welcome you back and provide an even better stay.Sincerely,Hotel Management
Was smelling not properly cleaned
Business response:
Dear Sadia, Thank you for your feedback. We are sorry to hear about your experience with cleanliness. We strive to provide a comfortable and clean environment for all our guests and will address this with our team. We appreciate your input and hope to serve you better in the future.Sincerely,Hotel Management
朝食は期待しないで 古いが、まあ泊まれる。キッチンやテーブルありは便利 冷蔵庫はでかい家庭用のが有る
Business response:
Dear Takeshi, Thank you for your feedback. We are glad you found the in-room kitchen, table, and large refrigerator convenient for your stay. We apologize if the breakfast offerings did not meet your expectations. We appreciate your comments and hope to provide you with an even better experience in the future.Sincerely,Hotel Management
Location was great, staff was amazing. There was limited and stale breakfast items very dirty and housed long term homeless people. Lots of smoking and activity outside front of building. Rooms were not as expected for the price
Business response:
Dear Felee, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,118 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.