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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best place but it worked for the night and no complaints. The staff was very friendly.
Could hear everything in other rooms
Business response:
Dear Arthur, Thank you for your feedback. We're sorry to hear about the noise issues during your stay. Ensuring a peaceful environment is important to us, and we are looking into ways to enhance sound insulation in our rooms. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more serene experience in the future.Sincerely,Hotel Management
Convenience
Business response:
Dear Maria, We are delighted to read that you found Extended Stay America convenient for your stay. Providing a convenient experience for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we appreciate your positive feedback. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Clean and quiet area just off the main drag. My only knock is the dated carpet and the marred furnishings in the room, but it appears that they are gradually refurbishing rooms and going to laminate.
Business response:
Dear Bob, Thank you for your feedback and for choosing to stay with us at Extended Stay America. We appreciate your comments regarding our clean and quiet location. We are actively working on refurbishing our rooms, including updating the carpet and furnishings. Your observations are valuable to us as we strive to enhance our guests' experience. We hope you'll visit us again to see the improvements we are making. Your satisfaction is important to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Good Deal. Clean. Convenient. Staying in the area for the weekend for hockey at Tim Horton's IcePlex. Convenient location to rink, Tops and restaurants. Very nice accommodations at a reasonable price..
Good enough if ur looking for something cheap, don’t come on a holiday tho, they bump up the prices by a lot. Very Car Centric not walkable at all
Business response:
Dear Andres, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by pricing fluctuations during holidays. Our goal is to offer affordable accommodations year-round. Regarding walkability, we understand the importance of accessibility and will consider this in our future planning. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management
No shampoo, old furnitures and rusty appliances. Carpet needs replacement, lots of hard to move stains.
Business response:
Dear Bijoux, Thank you for your feedback. We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of shampoo, outdated furniture, rusty appliances, and carpet stains is concerning. We are committed to providing a comfortable and enjoyable experience for our guests, and we take cleanliness and maintenance seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.