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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience We did not stay there we checked out once we saw the room and condition of hotel, we filed a complaint and we were never refunded.
Business response:
Dear Herman, We’re truly sorry to hear that your experience upon arrival did not meet your expectations and that you chose not to stay. We understand your frustration regarding the condition of the room and the concerns raised in your complaint. We appreciate your input as it helps us improve, and we hope to welcome you back for a better experience. Sincerely, Hotel Management
Very good stay no complaint Amazing! we only stayed to sleep for one night. We never had any problems. My only comment was we can hear the highway noise but it was not too loud that would interrupt sleep.
We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.
Business response:
Dear Rica, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the room clean, the beddings and towels fresh, and our front desk team helpful during your overnight stay. We truly appreciate your kind words. However, we apologize for the inconvenience caused by the non-functioning and dusty telephone. Your feedback has been shared with our maintenance and housekeeping teams to ensure this is promptly addressed and prevented in the future. Your comments help us improve, and we’re g... read more
There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes
Business response:
Dear Barbara, We are truly sorry to hear about the unacceptable conditions you encountered, including the cleanliness issues, unpleasant odors, and malfunctioning appliances. This is far below the standard we strive to maintain, and we understand how frustrating and disappointing this must have been. Please know that your concerns have been escalated to both our housekeeping and maintenance teams for immediate corrective action. We are also reviewing our room inspection procedures to prevent such occurrences in the future. Y... read more
The room door was not locking correctly. Safety concerns
Business response:
Dear Mohammed, Thank you for bringing this to our attention. We sincerely apologize for the issue you experienced with your room door not locking properly. We take this concern very seriously, as your safety and peace of mind are our top priorities. Our maintenance team has been alerted to address this immediately. We truly appreciate your feedback and understanding. We hope you’ll consider giving us another opportunity to provide a more secure and enjoyable stay next time. Until then, take care! Sincerely, Hotel Management
Front desk Jun26/25; 11:15pm was rude to me
Business response:
Dear Oluseye, We sincerely apologize for the interaction you experienced with our front desk team. Providing respectful and courteous service at all times is a fundamental part of our commitment to guest satisfaction, and we are very sorry that we fell short during your stay. Your feedback has been escalated to management for review to ensure this does not happen again. We truly value your input and the opportunity to improve through your experience. We hope to welcome you back for a more positive and respectful visit. Since... read more
Rooms are old, terrible condition. Smells like smoke and musty. Bathroom ceiling has mold. We stayed for only one night and had to check out. Manager has yet to contact me to confirm the refund.
Business response:
Dear Ahmed, We sincerely apologize for the condition of your room during your stay. The presence of smoke odors, mustiness, and mold on the bathroom ceiling is unacceptable, and we regret the discomfort this caused. Your experience does not reflect our standards, and we appreciate your patience. We hope to welcome you back for a much-improved visit. Sincerely, Hotel Management
4am, there is a party in the parking lot. Looks like fun, but i just want to sleep. Called front desk, no help. I understand people are living in this hotel.. but there must be some rules!?
Business response:
Dear Catherine, We sincerely apologize for the disturbance caused by the late-night activity in the parking lot. We understand how important a quiet environment is, especially during overnight hours. Your concern has been shared with our management and security teams to ensure better enforcement of quiet hours and guest policies. We appreciate you bringing this to our attention, as it helps us improve the guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.