Extended Stay America - Rochester - Henrietta

Business response:

Dear Wayne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management 

Business response:

Dear Javier, Thank you for your feedback. We’re glad to hear you enjoyed the area, but we sincerely apologize that your stay did not meet your expectations. We strive to offer a comfortable and valuable experience for all guests, and we regret that you felt the property did not reflect the price. We are continuously working on improvements to enhance the overall guest experience. We truly appreciate your input and hope to have the opportunity to provide a better stay during your next visit. Sincerely,Hotel Management 

Business response:

Dear Moraima, Thank you for your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations and that the room did not match the images you saw online. We are committed to maintaining high standards of cleanliness and comfort, and we will address your concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jovan, Thank you for your positive feedback about your recent stay! We are delighted to hear that you found our property clean and well-maintained. Our team works hard to ensure a comfortable environment for all our guests, and your kind words motivate us to keep up the great work. We look forward to welcoming you back soon for another great experience at Extended Stay America!Sincerely,Hotel Management