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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not what I expected - it was okay & I would stay there again but for a few dollars more I would stay somewhere else.
Business response:
Dear Kathleen, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Hotel Management
It was just ok. Check in went smoothly. It would have been more efficient if the signature pad was working on the lobby side of the counter, so the receptionist didn't have to keep positioning hers through the opening each time. The receptionist that checked us in was very friendly and made us laugh. Our room floor was dirty. It was obvious the dirt was swept to the corners of the bathroom. This hotel would in a pinch.
Business response:
Dear Wendy, We appreciate your feedback on your recent stay. It's great to hear that the check-in process was smooth and you found the receptionist friendly. We're sorry to hear about the cleanliness concern, and we'll certainly address this to ensure our rooms meet our high standards. Thank you for choosing our hotel, and we hope you consider staying with us again in the future. Your satisfaction is important to us.Sincerely,Hotel Management
There was a lack of registration desk personnel. The room was clean and acceptable. Since no service is offered for an extended stay of only 4 days without additional cost, additional waste containers would be appropriate. it was generally quiet and some odors of cooking were very enticing as I was in the hallway. If there was an ice machine available or ice cube tray in the frig, that would have been nice.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. Although you had a pleasant stay, we are sorry for not giving you a perfect one. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team... read more
Floors sticky, not horrible but could be improved
Business response:
Dear Rhys, Thank you for your review. It is nice to know you were satisfied with your stay. However, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Please consider and try us again; you will have the exceptional stay you deserve. ... read more
A good deal for a comfy room. Spent the night when dropping off our daughter at RIT. Clean rooms with kitchens - I didn't realize until we were leaving that you could request pots and pans and dishes, etc. It was a good deal for the area. The location is behind a strip mall so it was easy to go out and get groceries, etc. - not a charming location but it felt safe and was definitely convenient.
I reserved a king size bed .. was told on arrival there were no kings left .. no waste paper basket in room … Fire alarm went off 1:45 am .. called front desk .. phone dead … other than that the room was clean and sanitized..
Business response:
Dear Paul, Thank you for choosing us. It is good to know you were pleased with our clean room and had a pleasant time. However, we apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. Also, we regret the missing housekeeping spots you mentioned for the room and will discuss and ensure they are taken care of in the future. Also, we understand the disturbance ca... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,112 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.