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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not to bad for the money. Bathroom sink was clogged upon arrival, front desk offered another room.
Business response:
Dear Jeson, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
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Business response:
Dairaliz, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The rooms really need remodeling
Business response:
Jason, thank you for staying with us. We regret that the condition of our property did not meet your expectations. We will share your feedback appropriately as we are continually striving to improve our guest experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not horrible, very nice about dogs, good size room, good shower. Too many people constantly smoking right near the entrance and exit. Fire alarm on one night, we had to stand outside for an hour until after midnight. Soap was awful, seemed to be 10 years old, would not produce suds.
Business response:
Merrill, thank you for sharing your review. We are glad your overall stay with us was pleasant, and you loved your spacious suite. However, we are sorry for the inconvenience you faced during your visit. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Decent hotel but very outdated
Business response:
Richa, thank you for posting a review of your stay. While we are glad your overall stay with us was pleasant and you gave us a nice rating, we regret your disappointment with the condition of our property. We will share your feedback with the appropriate individuals for future modernization plans for our hotel. We hope you revisit us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.