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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lights by the bed didn't work but that was ok , out stay was great , Chaka was fun and very nice funny and helpful she's amazing.. considering our car was stolen when we where out in Rochester this stay was amazing and we really appreciate it all
Business response:
Dear Shatara, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management
Staff service was great .They need to improve on maintenance and cleaning of the interiors.
Business response:
Dear Angel, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our customer service, we hope you a... read more
There were garbage bags in the hallway. The elevator did not work. The bathtub had a slow drip.
Business response:
Dear Ralph, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve clean, well-maintained, and comfortable accommodations while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, ... read more
Nice people here. The rooms are a little old, but the location is good and it was clean. We had two small dogs, and they were very accommodating.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.