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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bit pricey for what it is. The property and room seemed a bit dated. Also, the piercing fire alarm went off on Sunday at 7am which made for a fantastic wake-up. Apparently, it had already gone off a day or two before....
Business response:
Dear Philippe, Thank you for sharing your thoughts. We apologize that your stay didn't meet expectations, particularly regarding the condition of the property and the early morning disruption caused by the fire alarm going off. We understand the importance of providing a comfortable and peaceful environment for our guests and sincerely regret falling short in this regard. We take our guest's concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opport... read more
It was horrible.
Business response:
DearNeal,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Friendly and courteous staff. Interesting guests. Barracks-style bed frame. No hangers. Doors didn't close too well.
Business response:
Dear Terrence,Thank you for your amazing feedback! We are delighted to hear that you felt welcomed by our friendly staff at Extended Stay America. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management
It was not clean, the air was stuffy, it was smelling bad and my clothes smelled like cigarette after a night at the hotel.
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is far below the standard we aim to provide, and we regret the discomfort it caused, especially with your clothes being affected by the smell. Your concerns have been shared with our housekeeping team to ensure immediate action and prevent future occurrences. We appreciate your comments and hope you will give us another opportunity to offer a more comfortable and pleasant stay in the futu... read more
Old and smelly Glad I was here for one night only. The hallway had a moldy smell. The room had it too but cranking up the AC made it less noticeable. The place definitely needs updates.
Business response:
Dear Guest,Thank you for sharing your feedback. Sincere apologies are extended for the unpleasant odors and outdated conditions experienced during your stay. Guest comfort is a priority, and it is regrettable that expectations were not met. Your comments will be addressed with the team to ensure necessary improvements are made. It is hoped you will consider another visit in the future for a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
I'd have to say, this was a bad experience. As soon as i got there, i knew i had made a mistake. So, i at first i webt ro my room, but when i saw bugs on the bed, i got on the phone with Country Inn and Suites by Raddison, and left to stay at a much nicer place with a much nicer clientele.
Stay away if you can Just a really old property, thankfully no abandoned cars or anything, convenient location. Cabinets are all chipped. The fridge i guess works but definitely probably as old as i am. Only the front door works appropriately, all the other doors wont open with your key. Most seemed to be permanently propped open. “Grab and go breakfast” consisted of nutri grain bars and old coffee, not even hot, not water bottles. Old sticky carpet. Wouldn’t recommend for sure, but not too many affordable options.
Business response:
Dear Kevin, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret if this was not in your cas... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.