This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good layout/ hotel dirty Good, comfortable room layout. Room and hotel interior dirty especially all carpet on property. Had 3-maintenance issues in room, including constant beep of room smoke detector that started at 10pm first night. Items fixed next day of stay.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and maintenance team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management
The lights by the bed didn't work but that was ok , out stay was great , Chaka was fun and very nice funny and helpful she's amazing.. considering our car was stolen when we where out in Rochester this stay was amazing and we really appreciate it all
Business response:
Dear Shatara, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management
Staff service was great .They need to improve on maintenance and cleaning of the interiors.
Business response:
Dear Angel, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our customer service, we hope you a... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,118 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.