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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent overall for price. The women at the desk was nice just very confused. She sent me to a broken door stance 3 times before someone told me it wasnt the card, it was the door. I drove back and forth 3 times. The room was clean. Private. Quiet. The door that was actually closest to my room was the door that WORKED with the car so I'm confused also as to why she knew the other one was farther and broken but forgot but someone staying at the hotel bas a guest knew and she didn't ?? Lots of towels. Heat worked well in room.
Business response:
Robin, thank you for making Extended Stay America a part of your travel plans. We are glad your stay with us was enjoyable and that you were impressed with the good value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Love the Staff Anytime I stay at this particular location the front desk staff is always Pleasant, respectful and easy to talk to.
I liked the fact that I could cook some food if I so choose. Plus a full sized fridge.
Business response:
Barb, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know that you loved your well-equipped room and had an enjoyable stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean, but Clean, but Faucet & toilet leaked and ran all night. Decent price for the area. Staff was nice, but not at the desk to check me in initally.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an and overall enjoyable time with us and that you liked the good value we offer in the area. That said, we are sorry for the inconvenience you experienced due to a maintenance issue in your bathroom and also for the problems you had at the time of check-in. We have shared your concerns with the respective staff to ensure no future guest experiences the same. We hope to see you again the next time you are in this area. Sincerely, Hotel Management
The wall of the first room was dirty and needs painting, and also I was bitten by a bedbug that I saw crawling on the bed and blanket had cigarette burns. The second room was fine.
It was just ok and nothing better.
Business response:
Mary, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.