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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was nice, convenient. The room was ok but the refrigerator was dirty. They are remodeling so it is a little messy right now. The staff was very nice.
Business response:
Dear Lori, Thank you for your candid review. We are pleased to know you enjoyed our convenient location. However, we apologize for the cleanliness issue and the ongoing renovations, which undoubtedly affected your stay. We will share your concern with our housekeeping team, and we hope you will revisit us in the near future, as we would like for you to experience our new and improved accommodations. Thank you again; we hope to host you again soon.Sincerely,Hotel Management
The lady who checked me in was very nice
Business response:
Dear Ruth, Thank you for taking the time to evaluate your stay and for sharing your feedback. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
I spoke with the receptionist at the front desk who accommodated me by speaking with her manager about something that happened with the booking agency. I appreciate their kindness and all the trouble they went through to make my stay enjoyable. I ended up not feeling well and had to leave for the emergency room, but for the time I was there, it was just great! Not noisy, in the cut. I will return soon. Thank you.
Trabajo en limpieza y mi cuarto estaba muy limpio
Business response:
Dear Javier, Thank you for your review and wonderful comments about our hotel. We are happy you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management
Good stay
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,118 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.