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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.
Business response:
Thank you, Brian, for sharing your experience. It is disappointing to hear that the room did not meet your expectations, and we apologize for the discrepancies between the online photos and your experience. Your feedback is valuable, and we will certainly communicate your concerns with the team to ensure improvements are made. We are committed to providing a better experience for our guests and hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management
Very friendly and helpful staff. Guests were smoking near property even though posted not to do so.
The smell in the hallways are terrible smells like old water very bad mildew smell
Business response:
Dear Shanell,Thank you for your feedback. We sincerely apologize for the unpleasant odor you experienced in the hallways. This is certainly not the standard we strive for, and we understand how disruptive it can be. Please rest assured that we are addressing this issue with urgency to improve our guests' comfort. We appreciate your patience and hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the si... read more
Business response:
Dear Dustin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.