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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value Facility (particularly carpets in high traffic areas) was slightly dated but room was nice enough and seemed to be clean. Reasonably priced. Convenient to lots of sports venues, shopping and eateries.
Business response:
Dear Robert, Thank you for choosing us. We are glad you were pleased with your stay and appreciated our location with many sports venues, shopping, and eateries. However, we are sorry for the disappointment with the carpet in the public area. Your observations will be shared with the management for improvement. In the meantime, our housekeeping team will keep it fresh and clean until any changes are implemented. Considering our reasonable price, we hope you return and enjoy a better hotel experience.Sincerely,Hotel Managemen... read more
Wifi was not working.
Business response:
Dear Chuck, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our complimentary WiFi, which kept it from being perfect. We will have our service provider check and fix this immediately. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management
The area was nice, convenient. The room was ok but the refrigerator was dirty. They are remodeling so it is a little messy right now. The staff was very nice.
Business response:
Dear Lori, Thank you for your candid review. We are pleased to know you enjoyed our convenient location. However, we apologize for the cleanliness issue and the ongoing renovations, which undoubtedly affected your stay. We will share your concern with our housekeeping team, and we hope you will revisit us in the near future, as we would like for you to experience our new and improved accommodations. Thank you again; we hope to host you again soon.Sincerely,Hotel Management
The lady who checked me in was very nice
Business response:
Dear Ruth, Thank you for taking the time to evaluate your stay and for sharing your feedback. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
I spoke with the receptionist at the front desk who accommodated me by speaking with her manager about something that happened with the booking agency. I appreciate their kindness and all the trouble they went through to make my stay enjoyable. I ended up not feeling well and had to leave for the emergency room, but for the time I was there, it was just great! Not noisy, in the cut. I will return soon. Thank you.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.