Extended Stay America - Rochester - Henrietta

Business response:

Dear Robert, Thank you for choosing us. We are glad you were pleased with your stay and appreciated our location with many sports venues, shopping, and eateries. However, we are sorry for the disappointment with the carpet in the public area. Your observations will be shared with the management for improvement. In the meantime, our housekeeping team will keep it fresh and clean until any changes are implemented. Considering our reasonable price, we hope you return and enjoy a better hotel experience.Sincerely,Hotel Managemen... read more

Business response:

Dear Chuck, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our complimentary WiFi, which kept it from being perfect. We will have our service provider check and fix this immediately. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management 

Business response:

Dear Lori, Thank you for your candid review. We are pleased to know you enjoyed our convenient location. However, we apologize for the cleanliness issue and the ongoing renovations, which undoubtedly affected your stay. We will share your concern with our housekeeping team, and we hope you will revisit us in the near future, as we would like for you to experience our new and improved accommodations. Thank you again; we hope to host you again soon.Sincerely,Hotel Management