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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel near shopping ....
Business response:
Dear Antwan, thank you for being our guest at Extended Stay America. We are glad that our location was best for your needs. It was our pleasure hosting you during your time in the city, and we look forward to your next visit.Sincerely,Hotel Management
Under staffed.
Business response:
Dear Mary, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
We were in a jam, Who knew there was a Rochester in Minnesota? It was 12:00 we got into Rochester and found out that our reservation we made was in Minnesota not in New York and extended stay had a room, only one left but it had a leaky faucet in the bathroom if that was okay with us we could have it. And 12:30 at night when you've been traveling all day we didn't really care we were grateful that they had the room.
Wouldn’t repeat my stay
Business response:
Dear Yolanda, thank you for being our guest. We are sorry we missed meeting some of your expectations and the difficulties you encountered. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,118 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.