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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendliness of staff
Business response:
Roshwanda, thank you for choosing Extended Stay America for your recent accommodations. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed . We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
I was very surprised that it comes with a a little kitchen and eating area, and also plenty of cabinets and drawers. But it's not a smoking room, I don't smoke but I do have friends that do.
The location was very convenient
Business response:
Mark, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
No
Business response:
Sandra, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Date 🌃 ght Always a great stay
Room wasn't filthy but also not clean. Long hair in the shower and a broken clothes hanger on the floor. But it was okay. I felt safe enough. Room was next to the laundry and they were doing laundry at 10 at night on a Friday but I did fall asleep to the sound of the washer spinning which blocked the noise of people walking down the hallway
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Smelled like urine in hallway… needs updating… no amenities…
Business response:
Laurie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.