Extended Stay America - Rochester - Henrietta

Business response:

Dear Wendell, We sincerely apologize for the unpleasant odor you encountered in your room. Our top priority is providing a clean and comfortable environment, and we regret falling short. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your feedback is important to us, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Angela, We appreciate your feedback and apologize for the issues you encountered during your stay. We understand that our property requires attention, and we are committed to making the necessary improvements to enhance our guests' experience. Your comments are invaluable in helping us identify areas for improvement, and we hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear casandra, Thank you for your feedback. We are deeply sorry to hear about the noise, unpleasant odor, and lack of housekeeping services you experienced. Providing a clean and comfortable environment is our top priority, and we regret that we did not meet your expectations. Your concerns will be shared with our team to prevent future occurrences. We appreciate your comments and hope to have the chance to offer you a more pleasant stay in the future.Sincerely,Hotel Management