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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Served its purpose I needed a place close to the hospital to visit my mother. It was fine for that purpose. Bed was comfortable and it was dog friendly. Hallways felt a little dingy though, laundry room was a mess the whole week and stong smells of MJ every night. Wish they had dog stations outside. Walking distance to grocery store and 2 restaurants was nice.
Business response:
Charles, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked the comfort of our beds and that our location was perfect for your needs. Your feedback regarding the cleanliness of our property will be shared with our housekeeping team so that corrective action can be taken. We hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Family Good customer service the room was very nice and clean bed was comfortable
Staff was pleasant.
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Very quiet
Business response:
Thank you for being our guest at Extended Stay America We are happy to know you had a peaceful stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Immediately after parking the car I stepped out onto a pile of dried up chicken bones that had clearly been there a long while. I then proceeded to follow a trail of more chicken bones right to the front door. I then stood at the front counter for several minutes before one of the three people working greeted me. The first room they put me in was nothing I would pay money to stay in. I would rather sleep in the car on the side of the road. They second attempt was tolerable. I would be embarrassed to tell anyone I even stayed... read more
Business response:
Thank you for selecting our hotel and evaluating your experience. We apologize for the cleanliness issue and the condition of the initial suite offered to you at check-in. We will discuss your comments with our housekeeping team to be more diligent moving forward. We truly hope you will give us another chance to prove we are committed to providing a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.