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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
Business response:
Sandra, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Date 🌃 ght Always a great stay
Room wasn't filthy but also not clean. Long hair in the shower and a broken clothes hanger on the floor. But it was okay. I felt safe enough. Room was next to the laundry and they were doing laundry at 10 at night on a Friday but I did fall asleep to the sound of the washer spinning which blocked the noise of people walking down the hallway
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Smelled like urine in hallway… needs updating… no amenities…
Business response:
Laurie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Great to have a fridge, microwave and a place to sit across from company and talk (kitchen desk/island).
Business response:
Rebecca, thank you for sharing your glowing review of Extended Stay America. It is a delight to know you liked your clean and well-equipped suite and that you were able to experience a relaxing stay. We invite you to revisit us on a future date. Sincerely, Hotel Management
Amazing staff. I have to give them that. Excellent customer service. But the actual hotel is very poor. Very ran down. Elevators look like they were installed way back when. The halls of the hotel are sort of dark. Smells like cigarettes. They need a big time renovation.
Business response:
Richard, thank you for sharing your feedback with us. Although you were impressed with the level of service you received from our team, we are sorry you were unhappy with the overall condition of our hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We will also utilize your comments about the smoke smell to enforce our no-smoking policy more effectively. We hope to serve you on a future date and regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.