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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely just ok Room was ok- price was great. I was only there for one night, but I wouldn’t have been able to stay there for an extended stay. I had no garbage can in my room, which is a first for me. One of dresser drawers was completely broken (like the face was hanging off) and both the desk chairs were dirty (I think it was mud?). The bed was also just OK – a little hard but manageable for one night. The pillows seemed to deflate, but I folded my coat under one and that worked out well. The next morning I thought I w... read more
Business response:
Thank you for your honest evaluation.We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
In room kitchen
For the price it’s a very good hotel.
Decent overall for price. The women at the desk was nice just very confused. She sent me to a broken door stance 3 times before someone told me it wasnt the card, it was the door. I drove back and forth 3 times. The room was clean. Private. Quiet. The door that was actually closest to my room was the door that WORKED with the car so I'm confused also as to why she knew the other one was farther and broken but forgot but someone staying at the hotel bas a guest knew and she didn't ?? Lots of towels. Heat worked well in room.
Business response:
Robin, thank you for making Extended Stay America a part of your travel plans. We are glad your stay with us was enjoyable and that you were impressed with the good value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Love the Staff Anytime I stay at this particular location the front desk staff is always Pleasant, respectful and easy to talk to.
It wasn’t unexpected and I didn’t check out and find a different hotel but it was dirty and in disrepair. The toilet ran the entire time I was there. The bathroom sink didn’t drain and leaked if you let the water run for any time. Pay for a cheap hotel and get a cheap hotel.
Business response:
Andrew, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.