This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could hear everything in other rooms
Business response:
Dear Arthur, Thank you for your feedback. We're sorry to hear about the noise issues during your stay. Ensuring a peaceful environment is important to us, and we are looking into ways to enhance sound insulation in our rooms. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more serene experience in the future.Sincerely,Hotel Management
Convenience
Business response:
Dear Maria, We are delighted to read that you found Extended Stay America convenient for your stay. Providing a convenient experience for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we appreciate your positive feedback. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Clean and quiet area just off the main drag. My only knock is the dated carpet and the marred furnishings in the room, but it appears that they are gradually refurbishing rooms and going to laminate.
Business response:
Dear Bob, Thank you for your feedback and for choosing to stay with us at Extended Stay America. We appreciate your comments regarding our clean and quiet location. We are actively working on refurbishing our rooms, including updating the carpet and furnishings. Your observations are valuable to us as we strive to enhance our guests' experience. We hope you'll visit us again to see the improvements we are making. Your satisfaction is important to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
We didn't even get under the blankets...
Business response:
Dear Arthur, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay. Your comfort and satisfaction are important to us, and we regret that you were unable to enjoy a restful night. We appreciate your feedback and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Good Deal. Clean. Convenient. Staying in the area for the weekend for hockey at Tim Horton's IcePlex. Convenient location to rink, Tops and restaurants. Very nice accommodations at a reasonable price..
As this is the only terrible hotel experience of my life, where do I begin? Well, I'll start by saying that the hotel could be for the homeless and should be free for them. The smell of cigarettes, the complete lack of cleanliness with blankets that I wouldn't even find in used items for sale, a breakfast I wouldn't even give to my dog, and the lack of politeness, especially with the receptionist lady Nelida. I will tell her that we came to visit the USA, not to fight and argue, not polite at all. So, if you see my face, the... read more
Business response:
Dear Achibane, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
This property was so dirty and disgusting I could hardly stand it. First I waited 15 minutes for the front desk person to show, which normally would be no big deal, but I needed to get to bed for my 4am shift. Then I got to my room the refrigerator was rusted the counters had circular sticky spots as if they had not been wiped and it smelled like smoke. Bulldoze it and start over again.
Business response:
Dear Rachel, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and disappointment you encountered during your stay. We take your feedback seriously and are addressing the cleanliness issues with our housekeeping team. Your comfort and satisfaction are our top priorities, and we will work diligently to ensure that this does not happen again. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.