This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad staff
Business response:
Dear Milouse, We apologize for the disappointment you experienced with our staff. Your feedback is concerning, and we take it seriously. We strive to provide exceptional service to all our guests, and we regret any lapse in hospitality you encountered. Your comments will be shared with our team to ensure improvements are made. We value your feedback as it helps us enhance our guest's experiences. We appreciate your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Room was okay.
Business response:
Dear James, We're glad to hear that you found your room at Extended Stay America satisfactory. Your comfort is our priority, and we're here to ensure you have a pleasant stay. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management
Stayed 4/11 - 4/15/24 They didn’t disclose that this in property had tenants living there! I was in 329 with my family and the person next to us had a dog barking at night for the duration of our stay. There was also a dog across the hall barking with the other dog. When I called to complain, the attendant told me they are tenants. Like “ it is what it is”. The window wouldn’t close all the way so we had to keep the heat at 81. The refrigerator has rusting doors. There was a couple fighting for two nights straight. The carpe... read more
Business response:
Dear Sean, We are sorry to hear about the difficulties you faced during your stay. We apologize that we fell short of providing a comfortable and peaceful environment. The presence of long-term tenants and their pets should not detract from the quality of your visit. We are concerned about the issues with the room amenities and overall maintenance of the property you described. We take your comments seriously and actively address these concerns to ensure a better experience for all our guests. Your feedback is invaluable in ... read more
Not the best place but it worked for the night and no complaints. The staff was very friendly.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.